We enjoyed our 10 nights stay at aka Sutton Place apart from the smell of cigar smoke coming into our apartment from a shared ventilation system.
We chose to stay at aka because they advertise the building as "SMOKE FREE" and one of our traveling companions suffers from very bad asthma. Unfortunately it took us 2 days to get any action to prevent our neighbors from smoking.
The staff at the front desk were not effective in stopping the problem and the night manager hung up on us when we rang down to complain..... His attitude was far from pleasant and not worthy of this position.
As management had no idea how to handle the problem, we had to intervene by thumping on the neighboring door and yelling out to stop the smoking. Eventually they got the message!
It took 2 days to get the rancid smell of stale cigars out of the apartment.
It's not a bad place to stay .... BUT check out if you have smokers on your floor before checking in.
- Sutton New York City
