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W New York – reviews, photos

4.0 of 5
541 Lexington Avenue, At 49th Street, New York City, NY 10022
Hotel amenities
W New York
W New York
W New York
W New York
W New York
W New York
Ranked #214 of 429 hotels in New York City
4.0 of 5 stars 1822 Reviews
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1,822 reviews from our community

What travellers say about this hotel
  • Rooms are small(35)
  • Great location(35)
  • Times Square(32)
  • Bliss spa(26)
  • Front desk staff(26)
  • Very comfortable(25)
  • CUSTOMER SERVICE(23)
  • Mini bar(17)
  • Grand Central station(14)
  • Lexington Avenue(14)
Traveller rating
    550
    518
    303
    231
    220
Only show reviews for Family (148) | Couples (601) | Business (454)
Date Rating
Frederick, MD
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Hip hotel in New York City - W New York”
4 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

This hotel was a lot of fun and the room was very comfortable. Most of the staff was attentive and they offered a lot of amenities for no charge. The common areas were very noisy for an older couple, but would appeal to younger travelers. When we walking into the lobby there was a DJ in the "living room" with music pumping and lots of people mingling and having a great time.

The hotel elevator had tech music blaring and the bar also had a lot of music. The decor was beautiful, the bed very comfortable and the exercise room was adequate. They named everything different "cute" names, so I didn't always know what to call things. Definitely a hotel for the under 40 set.

Only problem was the closet door which locked shut the first morning. My husband was able to put together a decent look with clothes outside the closet for his meeting, but I had to wait 2 hours for maintenance to open the door so I could dress for the day. They didn't fix it before we checked out at 3PM. Seemed to be more a problem with the front desk than maintenance.

Finally, my husband thought he was saving money by parking about a 1/2 block away at a garage not affiliated with the hotel. The posted in large print was for guests of another hotel. I would recommend that you use the hotel's parking.

Room Tip: We had a room on the back side of the hotel and it was very quiet. This hotel is across Lincoln Stre...
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  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Carol B about W New York
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
USA
Top Contributor
67 reviews 67 reviews
Reviews in 29 cities Reviews in 29 cities
11 helpful votes 11 helpful votes
“A solid W hotel - but W Union Square preferred”
4 of 5 stars Reviewed 7 February 2012

My husband and I are early 30s and like to stay at Ws on points. My favorite in NYC is W Union Square - more hip and centrally located. W NY on Lex is better for business travelers. Overall it's a solid W property but nothing extra special. This hotel is usually a good value with points

If you stay here, some great places to eat in the area are:
Avra - terrific seafood Greek inspired
Sushi Yasuda - best sushi in NY

The hotel is conveniently close to Saks 5th Ave! Park Ave, Madison Ave shops and the Bloomingdales flagship store. All walking distance.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridlington, United Kingdom
1 review
1 helpful vote 1 helpful vote
“bit of a let down”
3 of 5 stars Reviewed 7 February 2012
1
person found this review helpful

we stayed here for 12 nights over new year. we also got married in ny. the location was great. room small but adequate. the heating system was very noisey and we couldnt turn it off! we got an upgrade to a bigger room after 4 days. my husband left some items in the 1st room and they were never seen again! not valuble but sentimental. we were told several times to contact lost property but they were never found. we were particularly upset when we returned to the hotel after our wedding. we were congratulated by a member of staff and told he would have a complimentery gift sent up to the room. it never arrived! i found some of the staff quite rude and ignorant! they also tried to charge us for things from the goody bar which we had not had! we would not stay here again!

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Lindsey L about W New York
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miramar Beach, Florida
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“W hotel New York excellent experience”
5 of 5 stars Reviewed 7 February 2012

excellent experience
location is ideal, walking distance from 5th Ave , subway station, etc.
loved the cleanliness, gym equipment fairly new.
Enjoyed the Bliss spa as well and loved the green apples in the lobby at all times!
Staff very helpful also.

Room Tip: the location is perfect. I enjoyed the Bliss spa very much. The gym, was always clean , towels, goo...
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  • Stayed July 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask rosana n about W New York
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, DC
Contributor
20 reviews 20 reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
“Poorly run, needs major renovation.”
2 of 5 stars Reviewed 6 February 2012

This hotel is simply too dated to be up to W standards. There is no reason to stay here instead of any of the other Ws in NYC unless you absolutely need to be in this location. On top of that the service is quite poor. In two days we had four incidents of indifferent, lazy staff doing the bare minimum and making it clear that they were doing their jobs against their wishes. There is a "That's not my responsibility" culture with the staff that makes stays very unpelasant. Simply put, this is a very poorly run hotel.

  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about W New York

  • w New York City
  • w Hotel New York City
  • w Hotel New York
  • w New York Hotel
  • w Hotel Lexington
Address: 541 Lexington Avenue, At 49th Street, New York City, NY 10022
Price range (per night):* INR13,756 - 33,049

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