Only just been able to write this review as we have been so busy since returning home to uk in dec 11. My thoughts instantly returned to our wonderful 6 day break to New York, I would like to say THANKYOU ... Your staff were more like friends, always there to help, I couldnt sleep because of the time difference, they were always there to have a chat, If we were out for the day, they helped us with directions and if required tickets as well and on return always ask with interest how we got on. When we arrived I couldnt get over the lovely smell as we entered the Hotel, it was very clean. The Diner next door was amaizing, we even made a few friends while in there, The people were really friendly, a lovely safe place to go with great food. We took our 18yr old daughter to celebrate her birthday, along with our older daughter, we had plenty of room in our suite. It was hot but better than being cold. We cant wait to go again, and look forward to bringing our other children with us. Once again thankyou all so much, we all get a complete buzz thinking about our wonderful time we had, It wasnt just great to see new york again, it was a great hotel, great staff, great diner, All of these things make a great holiday. See you all again soon hopefully. Mr Mrs Hall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 February 2012
Thank you for such kind words. This is exactly what we want to hear. We want you to feel like you are stepping into your own home every time you walk through our doors!! We look forward to your next stay with us.
Emilio Morales Jr.
Director of Reservations and Revenue
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC