My husband and I wanted to take our grandson (he's 5 1/2) to see the shuttle launch on Nov. 1st, 2010. We also invited our neighbors who have children to go with us. I called and booked two rooms, but insisted if the shuttle did not go off, that we could cnx. giving them the recommended time. I gave the hotel my credit card and again I mentioned about cancelling. They assured me it was okay. However, I was not given any noticed that if I cancelled they would only refund 50% of the room rate. I did not know of this until I called and inquired why my card had not been credited.
I called numerous times getting a hotel employee, as I was asking for the manager. I was informed that the manager/owner would not speak to me and I could only email my complaint to them. I think this is a disservice to me and to anyone else that had booked a room at that time.
I will not ,and anyone I know, will never stay at the Riverside Inn, for I feel they misrepresented themselves and took money that did not belong to them.
