Even though only 50% of travelers would recommend this hotel, I always find it impressive when the management responds to negative reviews like this hotel does-it shows they care.
Anyway, I thought the location was great-very easy access to the freeway system, about 10 minutes from the Zoo, there was an In N Out less than 1 half a mile away, and there was a trolley stop with free parking about 1 mile away. Also, IHOP is right next door, as well as tons of shopping like Ross, TJ Maxx, and restaurants, etc within a 1 mile radius.
There was a pool as well as a hot tub-didn't try either. Ice and water just down the outdoor hall. No elevator-didn't bother us. Also, the ac/heating unit is the old type that is either on or off-it can't self regulate. So when we came back after a long day the room was cold. Not a big deal as the heater worked awesome and would heat our room up in a couple minutes.
There was breakfast served every morning, but very limited hours (7a-9a). We missed it both mornings. Woke up too late the first morning, the second morning we left too early. That was kind of a bummer-it was one of the reasons I booked this place.
There was a micro and well as a decent sized fridge in our room. Also, a desk and chair. Shower/tub combo and good water pressure.
Our first night, the area was very quiet-we slept awesome. The next night was NYE, so of course it was pretty loud with the club nearby. But didn't bother me.
Also, covered parking was nice and since the hotel is so small, parking is convenient to the room.
The front desk lady was very helpful, showing us where the trolley stop is. She was very nice as well.
Overall, I am giving the hotel 4 stars. (the hotel states it is a 2 star, and I think that is fair-maybe a 2.5 star). 1/2 star deduction because our room was not serviced by housekeeping at all the 2 nights we were there. Did we call and complain? Nah, didn't care that much. The other 1/2 star deduction is because of the very short breakfast hours.
Overall, I would stay again.

Don't be fooled by there web site photos.They advertise a family inn, but this is far from that.I took my 8 yr old to Seaworld,and his first question was "who's Larry Flint?", the name he had read on the strip club across the street from Bay Inn and Suites. My family and I are from the Coachella Valley,and had no idea this place was in that kind of area.That's just the beginning. Very rude and disrespectful staff,Danielle and Barbara. Over priced for a place that looks like hideout for a Bad guy in a 1977 BERRATA episode.NOT A FAMILY PLACE !STOP DECEIVING PEOPLE.It sounded like we were not the first to complain.

When you look at the first photo of this place, it looks like a nice Spanish style resort with whitewashed walls and a red tile roof. Not true! The place has been repainted a dull tan color, and the entrance is so tiny, you can drive right by it before you see it. The pool is small, lined with cracked concrete, and ice cold -- great if you are a midget who wants to practice swimming in ice water, not so nice for everyone else. You know if you drive from Dallas to Houston on the I35, and in the middle of nowhere, you see a "Motel 11" with rooms for $29 a night, right next to the freeway? And it is a long, two story building, looking like a cheap apartment building? Well.. that's what this place is like, but its jammed into a funky section of San Diego, right near the Marine base and directly across from a topless place.
In fairness, the bed was comfortable. It's just that we were disappointed that we were not allowed to bring our llama into the room. Oh well.

This is not a five star hotel, but the room was clean, the bathroom was nice, and they Beds are really comfortable. My wife and I really ejoyed our stay and the extremely helpfull staff was the perfect topping to a nice stay at the hotel.