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Comfort Suites Otay Mesa – reviews, photos

2.5 of 5
2351 Otay Center Ct., San Diego, CA 92154-7614
Hotel amenities
Comfort Suites Otay Mesa
Comfort Suites Otay Mesa
Comfort Suites Otay Mesa
Comfort Suites Otay Mesa
Comfort Suites Otay Mesa
Comfort Suites Otay Mesa
Ranked #102 of 246 hotels in San Diego
4.0 of 5 stars 27 Reviews
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27 reviews from our community

    Trip type
Traveller rating
    12
    8
    2
    5
    0
Date Rating
San Diego, CA
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Exceptional Customer Service: Every Time”
5 of 5 stars Reviewed 22 October 2010
1
person found this review helpful

If you want a warm welcome after a long day of traveling, arrive at this Comfort Suites, near the border of Mexico in San Diego's South County.

We return to this hotel on a regular basis. Suites are clean and comfortable, breakfast is an expanded (deluxe) continental. The property has a fitness center and outdoor pool, and a computer with internet access in the lobby. Free wireless internet is available throughout the hotel and works well.

We return here for one primary reason: Exceptional customer service! We've stayed here dozens of times, sometimes arriving on short notice or no notice at all. Without exception all of our stays here have been pleasant and encouraging. The staff really goes out of their way to be welcoming and positive. We love staying here!

Many thanks to the management and staff of this clean, beautiful property. As we say each time we check out here, "We'll be back!"

Stayed October 2010, travelled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marvin Alyase, Manager at Comfort Suites Otay Mesa, responded to this review
23 October 2010
Thank you for the exceptional review and scores and thank you so much for your kind words. Our staff thrives on providing excellent customer service and we take pride when it gets noticed. We accommodate many guests on a daily basis and it really makes our day when we read such a wonderful review. We look forward to seeing you next time.
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Provo Utah
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
“Could not have been happier”
5 of 5 stars Reviewed 17 October 2010
1
person found this review helpful

OK the other reviews say it all. This is not near downtown San Diego. If you want to walk there it is not going to happen (hence my 4 star and not 5 for location). That said I did not need to get there and had some business in the south east area of San Diego. This is the most friendly Comfort Suites I have stayed at. The gentleman checking me in was very friendly. Very talkative though checking me in and really seemed to care that everything was OK with my stay. He even gave me two bottles of water. I had never been to Tijuana and since it was just 4PM and I have nothing to do that night I asked him for directions and advice. He had lived there and gave me some great places to eat and directions on where to park and walk across the border. Fantastic first impression. When I got back the bed was very comfortable. Great pillow top in this hotel. I hate lousy hotel beds and when spending under $100 for a hotel/motel you dont expect the best but this was the best bed I had been on in a hotel (and I spend 30 nights per year on average in them) The rooms had a fridge and were spotless. I know where I am staying next time I am in town.

Next morning I enjoyed their breakfast and found my renal car had battery problems. There were 3 people working there in the morning and after calling Budget (and getting a 2 hour quote on time) I asked the front desk if he could help. He did have cables at the front desk and had me on my way in under 3 minutes.

It is easy to find faults when you travel and at times I do. I wrote this because when a property vastly exceeds your expectations they deserve praise. I wish I remembered the name of who checked me in but this guy should train every hotel worker. I was amazed at how friendly all the staff was, how clean my room was. It was nice and large with a great bed. What more could one ask for about $70 in San Diego. I am coming back for sure. THANK YOU COMFORT SUITES OTAY MESA FANTASTIC STAY.

  • Stayed September 2010, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marvin Alyase, Manager at Comfort Suites Otay Mesa, responded to this review
24 October 2010
Thank you for taking the time out to review the hotel. It really made our day in knowing that we were able to provide you with excellent customer service. I am delighted to hear that you liked the room and the cleanliness of the hotel. We strive to maintain a clean hotel. We look forward to your next stay.
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mesa
1 review
1 helpful vote 1 helpful vote
“a good place to stay in south bay of san diego”
5 of 5 stars Reviewed 5 August 2010
1
person found this review helpful

My family stayed here for a couple of days last weekend. They have excellent hot breakfast every day with a lot of choice, clean room with extra space, good service and nice staff. The location is right on the border and kind of away from downtown.

IHOP, Subway and McDonald are near by.

  • Stayed August 2010, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marvin Alyase, Manager at Comfort Suites Otay Mesa, responded to this review
24 October 2010
Thank you for the great scores and words. I am glad you enjoyed the breakfast choices and the hotel itself. It means so much to us when our hard work doesn’t go unnoticed. I want you to know that I truly appreciate your business.
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chicago,il
Top Contributor
52 reviews 52 reviews
Reviews in 38 cities Reviews in 38 cities
14 helpful votes 14 helpful votes
“Great Hotel for the value”
4 of 5 stars Reviewed 25 May 2010

Hotel was $60 for the night as we were going to Mexico the next day. Hotel is right next to the border. Rooms were very big and clean. Great staff. The location is kind of lousy because there is not much around in terms of restaurants or things to do. Not really the hotel's fault, but something to keep in mind. Great place for the price to spend the night if you were going to Mexico for a day.

  • Stayed January 2010, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fukuyama, Japan
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“gem on the border”
4 of 5 stars Reviewed 28 March 2010

the location is not that great, very southern part of san diego. everything in this area shuts down after 6pm. very very quiet. hwy 905 is close, but that was the only noise. hot tub was just right

  • Stayed February 2009, travelled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marvin Alyase, Manager at Comfort Suites Otay Mesa, responded to this review
30 March 2010
Thank you for your review. We always enjoy hearing feedback from our guests. The hotel is located in a newer area that is still under development. There are restaurants in the area that close at 8pm; however there are 3 fast food chains within 1/2 a mile that are open until 11pm or later. I hope this clarifies the area. We look forward to your future stays with us!
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Additional Information about Comfort Suites Otay Mesa

  • Comfort Suites San Diego
  • San Diego Comfort Suites
  • Otay Mesa Comfort Suites
Address: 2351 Otay Center Ct., San Diego, CA 92154-7614
Price range (per night):* INR4,697 - 7,046

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