Cordial, helpful, considerate staff. Clean & accommodating -- Needed help with amenities following surgery -- all HC-accessible rooms already booked, so management provided step-stool to access tall beds, and provided a sturdy shower-chair for tub.
Only downside: no refrigerator in downstairs QQ rooms, cannot safely install in downstairs rooms.

Breakfast room remodel is planned, and that's good because this 1st timer was a bit confused. I expected one long buffet counter-top, and I didn't see the items were at 3 different walls. Once I caught-on, I realized had more people been there the separation of categories cut self-service wait-time.
Kitchen attendant, front-desk-clerk, and the hotel manager kept eyes on area’s cleanliness, but some of the guests needed lessons in “Self-Maid” manners.

Looking forward to good nights rest, guess what, desk attendant calls 12:30 am to advise me they undercharged me for the room an additional .05 was needed? What^ are you kidding me I was sleeping. Next morning manager was unapologetic and very arrogant. Add insult to injury, the breakfast nook was filthy dirty.

My husband and I have stayed here many times over the past 5 years when we visit our family in the area, and we really like this place. The rooms are extremely clean. If it's available we try to get the mini-suite, which is comfortable and spacious with sofa, comfy chairs, microwave and fridge, and an excellent wi-fi connection. Overall, the place is quiet and well taken care of, with pretty flowers and a super-clean heated pool, and the staff is always extremely helpful and nice.

We stayed here for three nights. Overall, it was a pretty good hotel. I wouldn't recommend staying here without a car though (free parking!) as it is one mile from the nearest tram stop. The continental breakfast has pretty standard food, but there's lots of variety. Lots of recycling here, which is also nice.