Ok, I will admit that I am staying at this hotel on a conference room rate, which is more than reasonable. When I made reservations specifically requested a quiet room and even called to confirm. Yes, they had the information I was told. What a joke. This is a conference hotel for sure, great setting. As I write this the speaker outside my door is blaring. (During the day it was relatively low.) There is a party going on in the cabana area steps from my door complete with mic and video. Yes, the staff is great, restaurant exceptional, but when you have to turn room fan on high to block noise something is wrong. Too bad. A very nice respite turned into a hunker down experience. Wish the staff had given me an option. Would have gladly paid more for quiet.
Room Tip: Rooms in two story buildings not renovated. Bathrooms old and unattractive. Bathroom door in room d...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
21 February 2012
Dear FroggySmith,
Thank you for your candid review here on TripAdvisor. We are delighted to hear that our staff was able to provide you with the service you expect during your stay and that you were able to enjoy your experience at Red Marlin. I regret to hear that your experience at our hotel was less than exceptional due to noise disturbances heard in your guestroom. I have shared your comments with our Director of Convention Services to ensure any events held on property do not hinder the experience of our guests. Additionally, we do have regulations on noise levels for any events held on property to ensure all of our guests are able to have a relaxing stay. Please know that we carefully review all guest feedback and use this to make improvements and changes throughout our hotel as necessary. We hope to have the chance to welcome you back to our hotel soon!
Warmest Regards,
Kendra Santos
Director of Quality Assurance
Hyatt Regency Mission Bay Spa and Marina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC