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Holiday Inn Express San Diego N - Rancho Bernardo – reviews, photos

3.0 of 5
17065 W. Bernardo Dr., San Diego, CA 92127 (Formerly Holiday Inn San Diego-Rancho Bernardo)
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Holiday Inn Express San Diego N - Rancho Bernardo
Ranked #172 of 246 hotels in San Diego
3.5 of 5 stars 36 Reviews
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36 reviews from our community

    Trip type
Traveller rating
    3
    15
    8
    4
    6
Date Rating
Portage, Michigan
Senior Contributor
29 reviews 29 reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
“Good location and staff”
3 of 5 stars Reviewed 16 January 2012

This is a very convenient location with a excellent restaurant and bar next door (Elephant Bar). This is now a Holiday Inn Express, no longer a Holiday Inn as of January 2012, even though it is still listed as a Holiday Inn.

The property has been recently remodeled and the breakfast only restaurant, has been converted to a HIE eating area. This is a new conversion so not everything is to HIE standards, namely there were no cinnamon rolls or the new pancake machine.

The staff is good, and they made the effort to bring me a new room key when mine didn’t work. I didn’t have to slog up to the desk or wait long for the bell man arrival.

The rooms are average, and the TV has poor reception on some stations, but they have been upgraded to flat screens so it was acceptable but not ideal.

The bathroom had two lotions and shampoo instead of conditioner, shampoo, and lotion. I didn’t find this out till I was already in the shower. Just a little disappointment, but a easy oversight by the staff.

Again I have found that the bathroom central exhaust is not functioning. It leads to steamy showers, and in wet climates mold. But in this area since it’s so dry the only downside is steamy showers.

Good property and will improve after the complete transition.

Room Tip: Ask for rooms in the new north building.
See more room tips
  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle Havey, General Manager at Holiday Inn Express San Diego N - Rancho Bernardo, responded to this review
24 January 2012
Thank you for taking the time to give us feedback about your stay. You are correct that we are in the process of converting to a Holiday Inn Express from a Holiday Inn. Since we are still in the process of converting we have been serving a hybrid breakfast between the two brands. Once we are officially a Holiday Inn Express (which will reflect online) those wonderful cinnamon rolls will be served. However, we did receive our Pancake machine and have been serving those since last week. We are looking forward to our final transition and we welcome you back on your next visit to San Diego/Rancho Bernardo.
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USA
Senior Contributor
24 reviews 24 reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
“Road noise, but nice otherwise”
4 of 5 stars Reviewed 4 October 2011

The hotel looks a bit old from the outside, but the room we stayed at was very clean and fairly large with a nice sofa. The furniture was old fashioned, but in good shape, with just a few nicks and scratches here and there. The room got a good amount of daylight thanks to the sliding door into the little balcony. (Not every room has the same floorplan though. I saw one with a small living area with the daylight perpetually blocked by the bathroom.) No dusty or moldy smell that I sometimes get even in some well known chains. The road noise is quite loud, but it was acceptable if I keep the sliding door closed.

I can stay here again, but I cannot say I loved it. We definitely prefer the Hilton Garden Inn on the other side of the freeway. It is definitely more elegant. The furniture there is more modern and they have a nice reception area with high ceilings, a fireplace and comfy couches.

Holiday Inn was undergoing renovations when we stayed there and it seemed they are replacing the furniture. I think our room was among the old ones. Fortunately, we did not hear any construction noise, except in the reception area.

  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle Havey, General Manager at Holiday Inn Express San Diego N - Rancho Bernardo, responded to this review
5 October 2011
Thank you for taking the time to review Holiday Inn Rancho Bernardo. We are glad to hear that you enjoyed your stay with us. As you mentioned, we are still in the process of switching out our furniture to a more modern look and would love for you to come back to see. The construction noise in the reception area was for the Front Desk to become ADA compliant and will be finished within the next week. Thank you, again, and we look forward to having you as our guest again soon.
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South Orange, New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Nightmare on Rancho Benardo Road”
1 of 5 stars Reviewed 4 February 2011
3
people found this review helpful

This hotel, if you can call it that is interesting. I have stayed here on business and can say it is the worst POS hotel in the US. Yes, its bad folks. WHy?

1) Horrible Service
2) Overcharges
3) Incompetent Staff
4) Noisy Rooms
5) Outdated 1960's decor
6) The list goes on and on.

This hotel (motel) might be good for some people wanting a one-star hotel, and no frills, nothing fancy. I need a place to lay my head. I would recommend elsewhere. I got there and they didn't even have my room folks please.

I could really rip this hotel apart for the stuff that went down, but I'm warning you if you're coming from out of town, don't stay here. Staying on the street would be about the same experience. It's horrible. No one can actually justify giving this more than one star. The price is the only thing saving it, and even that's not a consolidation.

  • Stayed November 2010, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Danielle Havey, General Manager at Holiday Inn Express San Diego N - Rancho Bernardo, responded to this review
15 August 2011
Thank you for your response; we take all feedback seriously in order to improve ourselves. We genuinely regret your expectations were not met during your stay, however, what you described is not in line with how we treat our guests. I understand during your visit our hotel was in the middle of our major renovation and this may have caused some disturbances, but we did our best to reduce our guests inconveniences by only having the noisey construction go on during working hours Monday to Friday. We urge you to contact us directly so we may discuss your concerns.
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“Wish I would have stayed somewhere else”
2 of 5 stars Reviewed 28 June 2010
1
person found this review helpful

We had a Lacrosse tournament in Rancho Bernardo and waited too long to make reservations. We had only 2 choices and unfortunately I chose the Holiday Inn. They had a great rate of $112 for the "Presidential suite". As others have said, there was little to no parking and the spaces were tiny. Check in was nice and easy. We started walking down the hall to our room and had to walk through a "Pardon our Dust" sign, literally walking on plywood sheets and paint tarps all over the ground. The room was pretty stuffy as the AC was off. I turned it on and set it to 70. We were there 2 nights and it never got below 76 the whole time we were there. It was not very comfortable. The beds were hard as rocks. The reason we picked this room is because it had a pull out couch for the kids. There were no pillows or blankets in the room for the pullout, only the sheets that were already on it. As it turns out we didn't need blankets because it was so hot in the room. They allow dogs at this hotel. We got to hear dogs barking right below us much of the time we were in the room. The light was burned out in the toilet room which was annoying. The shower water pressure was extremely low(hard to rinse shampoo out of your hair) and never got hotter than "warm". I am not a complainer and we never said anything to the front desk so I don't know what they would have done. We didn't spend much time in the hotel and I didn't feel like moving all our stuff. There are about 5 hotels in this close area. for $15 - $25 bucks more a night, I would gladly try the Courtyard, Hilton Garden Inn which are close by.

  • Stayed June 2010, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask xtianh about Holiday Inn Express San Diego N - Rancho Bernardo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bloomington, Indiana
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Good--bridges the gap between motel and hotel”
4 of 5 stars Reviewed 27 June 2010
1
person found this review helpful

It was a little more than I wanted to pay, but that's because it's so close to all these corporations here and gets business travelers whose companies foot the bill. Weekend rates are predictably lower. Nice underground parking for security of belongings, I like that they had a laundry room. Internet is free though far from speedy. Very well appointed rooms, very clean, good smelling, and comfortable. Friendly staff, some of whom appeared to be young foreign trainees who aren't afraid to play a joke on me (I called from my room to confirm they had me reserved for a second night, and she said no...and after I started to panic a little she said 'just kidding!' -- kind of a risky trick to play but I thought it was funny).

My only complaint is that the walls (or ceilings, I can't tell which) are shockingly thin. I could hear furniture being moved, vacuum cleaners, some conversation. It wasn't that bad in the sense that it didn't happen much--the guests here don't make much noise, but it was louder and clearer than I expected when everything else here was so well-done.

  • Stayed June 2010, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
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Additional Information about Holiday Inn Express San Diego N - Rancho Bernardo

  • Holiday Inn San Diego
  • San Diego Holiday Inn
Address: 17065 W. Bernardo Dr., San Diego, CA 92127 (Formerly Holiday Inn San Diego-Rancho Bernardo)
Price range (per night):* INR5,928 - 10,345

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