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Crowne Plaza Hotel San Diego - Mission Valley – reviews, photos

3.5 of 5
2270 Hotel Circle North, San Diego, CA 92108 (Formerly "Red Lion Hanalei Hotel")
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Crowne Plaza Hotel San Diego - Mission Valley
Crowne Plaza Hotel San Diego - Mission Valley
Crowne Plaza Hotel San Diego - Mission Valley
Crowne Plaza Hotel San Diego - Mission Valley
Crowne Plaza Hotel San Diego - Mission Valley
Crowne Plaza Hotel San Diego - Mission Valley
Ranked #67 of 246 hotels in San Diego
4.0 of 5 stars 294 Reviews
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294 reviews from our community

What travellers say about this hotel
  • Old town(9)
  • Pool area(6)
  • Sushi bar(6)
  • Friendly and helpful(4)
  • Parking lot(3)
  • Rooms are clean(3)
  • CUSTOMER SERVICE(3)
  • Coffee maker(3)
  • Fitness center(3)
Traveller rating
    84
    122
    35
    31
    22
Only show reviews for Family (66) | Couples (58) | Business (49)
Date Rating
Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“The best Hotel on Hotel Circle!”
5 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

We stayed at the Crowne Plaza while visiting our son in San Diego last weekend. Our original plan was to stay downtown but it was much easier to stay nearer to our son's place to relax and enjoy the festivities of the weekend. We have stayed at many of those hotels along the the circle and this is by far the best! We had a beautiful room on the top floor with king bed and lovely view of the golf course. The weather was picture perfect and we lounged by the pool after a delicious breakfast in hotel restaurant. I even had a fantastic massage at the small spa service right on site by the pool! Everything was very convenient with their ample parking right near the elevators and we loved the fact that the bar area was just filled with people both nights enjoying the weekend. The sushi bar was hopping every night with everyone watching sports and just having a good time. Bravo to the staff for their excellent service.

Room Tip: Ask for a room with view of golf course...lovely.
See more room tips
  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask bubblesLosAngeles about Crowne Plaza Hotel San Diego - Mission Valley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel Miranda, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review
12 February 2012
Dear bubblesLosAngeles,

We appreciate your kind praise regarding our property and staff. I'm glad to hear your experience brought the same high level of satisfaction our passionate staff strives to provide for all of our guests. We are excited to have you back with us soon and are elated you enjoyed your stay with us!

Sincerely,
Daniel Miranda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Upper Marlboro, Maryland
1 review
“Excellent Service”
5 of 5 stars Reviewed 8 February 2012

I have been in the hospitality business for over 12 years. So I'm very critical when I visit and my expectations are high. I salute your staff for their outstanding professionalism and pleasant demenors. In particular Nate Tellers, Trisha Tiapale, Adam Foster and Yesenia Hernandez. These four individuals assisted me with enthusiasium and greeted me with a smile. They went the extra mile to assist me. I was delightfully surprised. Way to go training team!

-Angela

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Angela J about Crowne Plaza Hotel San Diego - Mission Valley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel Miranda, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review
12 February 2012
Dear Angela J,

Thank you for your review. Our staff takes great pride in providing exceptional customer service to every guest we have the honor of serving. I will be sure to pass your comments to the staff mentioned above.

We know you have many choices when it comes to lodging and we hope you will continue to stay here at Crowne Plaza San Diego for your future travel needs.


Sincerely,
Daniel Miranda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salisbury, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Very relaxing break”
5 of 5 stars Reviewed 1 February 2012

Excellent stay for us (family leisure break). The service was very attentive and rooms clean and soundproof. Very attentive staff in a hotel with good facilities. We needed a car as the location is away from major centres - however the hotel has shuttle buses which are very flexible too.

  • Stayed January 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask MNN1807 about Crowne Plaza Hotel San Diego - Mission Valley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel Miranda, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review
11 February 2012
Dear MNN1807,

Thank you for your comments about the guest rooms and staff. Our hotel shuttle is very convenient, as for the guests who would like to rent a vehicle we have Hertz Rent A Car on property as well. We look forward to have you again on your next family vacation here in San Diego!

Sincerely,
Daniel Miranda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Senior Contributor
23 reviews 23 reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Better than average”
4 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

Stayed there for a week in May of 2011. Close to the highway and even though it was on the edge of the city it was an easy commute to down town. Rooms were well above average and very clean. WiFi was fast and reliable though pricey, asked for and received coupon for free, otherwise expensive. Parking is also expensive but again got "free" coupon so that wasn't too bad.

  • Stayed May 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by SPXW_CL_Traveler for San Diego
Ask SPXW_CL_Traveler about Crowne Plaza Hotel San Diego - Mission Valley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel Miranda, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review
11 February 2012
Dear Anniversary_C0uple86,

Thank you for your review. I'm glad to hear that the front desk was able to accomodate you on your special requests. We hope to have you as our guest again on your next visit in San Diego.

Sincerely,
Daniel Miranda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sardegna
Senior Contributor
48 reviews 48 reviews
Reviews in 19 cities Reviews in 19 cities
38 helpful votes 38 helpful votes
“a total letdown”
2 of 5 stars Reviewed 29 January 2012
2
people found this review helpful

I post this review again as it's obvious that somehow the hotel management managed to have it cancelled by Tripadvisor staff.
The hotel is old and dingy,the rate on the iPhone app was $109 including wifi and parking but when we arrived the rate was $119 per night plus $12 per night for the parking and $9 for internet wifi. Clean rooms but way too dated. Public areas are clean but at this stage of worn it's very hard to make them look pleasant. Worst thing ever the breakfast buffet in their Lanai-something dining room. Obviously this room never saw a renovation in years and I'm ok with that,but food was very old and greasy,really not acceptable. We were supposed to stay 3 nights but we left after the first night. If this review will be cancelled again I'm gonna take actions against Tripadvisor and the Crowne Plaza Hotel in San Diego.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Vegasvet for San Diego
Ask Vegasvet about Crowne Plaza Hotel San Diego - Mission Valley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel Miranda, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review
3 February 2012
Dear Vegasvet,

Thank you again for your review. It is a surprise even to us, the hotel management, that your last review was removed. I responded to your last review and it was confirmed by TripAdvisor that it was posted. Your review was never deleted by hotel management but rather removed by TripAdvisor. I apologize that you had to rewrite your review and that the hotel was not to your satisfaction.

Sincerely,
Daniel Miranda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Crowne Plaza Hotel San Diego - Mission Valley

  • Crowne Plaza Mission Valley
  • Crowne Plaza San Diego
Address: 2270 Hotel Circle North, San Diego, CA 92108 (Formerly "Red Lion Hanalei Hotel")
Price range (per night):* INR7,102 - 12,470

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