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Residence Inn San Diego Rancho Bernardo / Carmel Mountain Ranch – reviews, photos

3.0 of 5
11002 Rancho Carmel Drive, San Diego, CA 92128
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Residence Inn San Diego Rancho Bernardo / Carmel Mountain Ranch
Residence Inn San Diego Rancho Bernardo / Carmel Mountain Ranch
Residence Inn San Diego Rancho Bernardo / Carmel Mountain Ranch
Residence Inn San Diego Rancho Bernardo / Carmel Mountain Ranch
Residence Inn San Diego Rancho Bernardo / Carmel Mountain Ranch
Residence Inn San Diego Rancho Bernardo / Carmel Mountain Ranch
Ranked #51 of 246 hotels in San Diego
4.5 of 5 stars 51 Reviews
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51 reviews from our community

    Trip type
Traveller rating
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Date Rating
Canyon Country, California
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Not what I have come to expect from a Marriott property...”
2 of 5 stars Reviewed 27 November 2010
1
person found this review helpful

Me: Platinum Marriott Member, Stay over 100 nights a year in Marriott Properties

Expectations: Quiet Room, Clean Room, Top Floor (so that there is no noise from the people above us)

The Facts: First floor room with a soccer team above us (it was the regional championship games)

Called ahead prior to making the reservation to ensure that the rooms are actually suites and that a door can be closed once the baby was put down so that we could sit in the other room and watch tv without waking the child. Was told that was the case. In reality, the doors that closed were sliding glass/wood doors that would not block any sound making it impossible to put the child down and watch tv in the other room without waking him. Very disappointing, would have sprung for a two bedroom suite if they actually had a closing door.

Doors were slamming all night and people were running around the outside of the room screaming all night (yes all night -- at 2 am we actually opened the door and told people to be quiet)

The crib was supposed to be set up upon arrival (even called to ensure that it would be earlier) and that was not done. They actually came once we arrived to set it up. We arrived late and really needed to get our nine month down asap since we pushed his bed time as is.

Called the front desk to complain about the noise and was told that they have "groups" there and that they are sorry about the noise.... Said something would be done about it, but the noise persisted.

Door did not close right, there was a cold draft under it all night. (did not mention this to the front desk, there was no point and it was just the icing on the cake)

Upon check out I was offered some extra points to make up for the trouble, did not accept the extra points, not needed already have more points than I need. This was probably the worst Marriott hotel that I have ever stayed at. Would not go back.

  • Stayed November 2010, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask unathan1 about Residence Inn San Diego Rancho Bernardo / Carmel Mountain Ranch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
1 review
2 helpful votes 2 helpful votes
“Maggots, Moldy Food, and Grubs Oh My!”
1 of 5 stars Reviewed 17 July 2010
2
people found this review helpful

To start, like others have mentioned this is an older type Residence Inn and was not in any way worth the points that we used to pay for our stay here. We are on our second of five nights here and if there was an option to check out...I would! We are planning on calling the Gold Line tomorrow to complain. When my husband and I went to use the microwave to heat up a meal for dinner we discovered that the cleaning crew had not cleaned the microwave in days. The contents were a plate of moldy maggot infested carne asada tacos. My husband took them to the front desk. The front desk attendant contacted her Customer Service Manager, Hetal [--], and then came to clean the microwave. We were not moved because my husbands parents were staying in the next room to ours and they did not want to seperate us. In the morning my husband followed up with the General Manager, Casey [--], who apologized and treated my husband with little to no regard. We came back to the hotel room after a long day of exploring San Diego to find a large grub crawling around on the bathroom floor. My husband contacted the front desk again and advised them of our discovery...again we recieved an apology. Apparantly this property is so accustomed to apologizing for their lack of care or customer service that "I am sorry" rolls off their tongue with a complete lack of sincerity. Take your money elsewhere!
My husband travels a great deal for work and spends 2-3 nights a week in hotels and holds elite membership status with Marriott, SPG, Priority Club, and Hilton Honors. By far this is a most disgusting experience with a complete disregard to customer care and complete lack of respect for a Marriott Rewards member.

  • Stayed July 2010, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Niecer1079 about Residence Inn San Diego Rancho Bernardo / Carmel Mountain Ranch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casey Grieme, General Manager at Residence Inn San Diego Rancho Bernardo / Carmel Mountain Ranch, responded to this review
8 July 2011
Dear Niecer1079

Thank you for your comments and making us aware of what you experienced during your stay last year. We have since addressed the issues you mentioned and feel that our amazing staff and service lives up to the high Marriott standards of quality. We are proud to share that the hotel has recently gone through a complete renovation which includes a new lobby, new rooms with flat screen TVs and stainless steel appliances in the kitchen, new furniture and carpet, and remodeled meeting rooms.

We would welcome the opportunity for you to return and experience the high level of customer satisfaction that our other guests have been experiencing.



Sincerely,

Casey Grieme, General Manager

Residence Inn San Diego Rancho Bernardo/Carmel Mountain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alta Loma, California
Senior Contributor
25 reviews 25 reviews
Reviews in 16 cities Reviews in 16 cities
36 helpful votes 36 helpful votes
“2-star, comfortable, but dated”
3 of 5 stars Reviewed 19 May 2010
1
person found this review helpful

A convenient place off the I-15 at exit 21, south of a large shopping center. Several wineries are nearby, in the Escondido area.

If you have a discounted rate, this place is good value.

Our room is well-kept; kitchen is very usable with good appliances. Size is a bit small, about 360 sq. ft., single sink in the bath. TV is a CRT, only viewable from the sofa, not in bed. Internet connection may be problematic: no in-room wireless, the wired connection is nonfunctional in our room. You may get residual signal if your room is near the meeting room, which is equipped with a wireless access point.

Tried using "Hotel Services" from the on-screen menu, but it did not work. Could not review bill or do in-room check-out.

Breakfast is buffet-style with eggs, cereals, fruits, pastries, among others, but the offerings are visibly trimmed down and budget-minded.

What this Residence Inn lacks in amenities, it makes up on the human side. The front-desk staff is courteous and competent. Our reservation requests for extra towels and pillows, high floor, and early check-in: all are accommodated.

As a two-star hotel, to be fair, it hits the mark. But if you want something nicer, there is a newer Residence Inn (and a Springhill Suites) only two exits south on the I-15.

  • Stayed May 2010, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oklahoma City, OK
1 review
“I would definitely stay here again!”
4 of 5 stars Reviewed 18 February 2010

I didn't know what to expect when I arrived in San Diego for the first time. The hotel was in a beautiful location/great neighborhood. It was close to the freeway, but nestled in its little area. Very close to restaurants, ice cream shop, gas station. I enjoyed my stay very much. My room was next to the gym which I utilized while I was there. I was able to print my boarding passes at no cost downstairs. Breakfast was just ok, but there was free breakfast, nonetheless, and free is always good :) As was the high speed internet and parking. Was able to walk around the corner for a bottle of wine at BevMo and up the way for a late night fish taco at Sombreros. The walls were a little thin, but my floor just above the lobby was fairly quiet. The staff was very friendly and helpful. I definitely want to take my family next time next time around!

  • Stayed February 2010, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lakewood, California
Senior Contributor
28 reviews 28 reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
“Great staff, but don't pay more than $100 a night”
4 of 5 stars Reviewed 29 September 2009

We stayed at this Residence Inn from Sept. 25-27, 2009. From the get go, I had an issue because I'd somehow mistakenly booked a room at the Courtyard Rancho Bernardo instead of the Residence Inn. Since I booked only a couple of days before we left, I didn't notice the problem until we were already at the Courtyard. The woman at the front desk there was thoroughly unhelpful as far as contacting the Residence Inn for me (they are both Marriott hotels, right???). Anyway, once I got Marriott reservations on the phone, they told me the rate for the Residence Inn was $108/night, while my rate for the Courtyard had been $87/night. This was a bit upsetting, but I thought of it in terms of free breakfast and a kitchen, and decided to change my reservation. Luckily, you can cancel without penalty until 6pm on the day of check-in.

I think we happened to be at the Residence Inn on a fairly quiet weekend for the hotel. We had no trouble parking the entire time we were there (including one night when we came back at midnight), and we were in Building 2, which is right near the main building and the pool area. Our room was 1 queen bed and sofabed. French doors separated the bedroom from the living room, and bathroom had doors to both the bedroom and the kitchen. The kitchen was small, but perfect for the two of us. The only issue we had with the room was that the TV was outdated and not visible from the bed. An argument could be made as to not needing TV in the bedroom, but I think most people are used to being able to watch TV from bed if necessary. It was in front of the sofabed, though, so that's something. The sofabed mattress was stained, so we never used it (didn't need it anyway). The room also had a small balcony which overlooked the parking lot.

I never used the fitness room, but it looked adequate. Breakfast was good each morning. The hot dish the first morning was make-your-own breakfast burrito. The second morning, it was biscuits and sausage gravy. You could also make your own waffles. My husband brought breakfast up to the room the second morning, and they provided him a tray and said just to leave the dishes in the room. Housekeeping, btw, was excellent. I can see how walking to breakfast from the other, further away buildings could be a chore. I would recommend requesting a room closer to the main lobby building.

We used the pool on the second day. We had the place entirely to ourselves. The only problem was the lack of shade, and the wasps. Live wasps kept flying into the pool and floating in there. Also, the lounge chairs were dirty, and there wasn't a lot of shade. We didn't use the jacuzzi because we'd noticed painters near it the day before, and the residue from their paint might've gotten into the water.

The location of the hotel is excellent for the Wild Animal Park (only a few miles down the 15 fwy). Also, it is near a HUGE outdoor shopping and dining area. We literally had every store or restaurant we could ever need within walking distance (up and down some hills, though). There is also a gas station/car wash right by the hotel parking lot, and a few restaurants and stores right next door.

The staff was friendly, check-in and check-out were a breeze. My biggest issue was merely the price vs. the quality. Overall, we would stay here again, but at a lower rate.

  • Stayed September 2009, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Residence Inn San Diego Rancho Bernardo / Carmel Mountain Ranch

  • Residence Inn San Diego
  • San Diego Residence Inn
Address: 11002 Rancho Carmel Drive, San Diego, CA 92128
Price range (per night):* INR8,137 - 14,100

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