Me: Platinum Marriott Member, Stay over 100 nights a year in Marriott Properties
Expectations: Quiet Room, Clean Room, Top Floor (so that there is no noise from the people above us)
The Facts: First floor room with a soccer team above us (it was the regional championship games)
Called ahead prior to making the reservation to ensure that the rooms are actually suites and that a door can be closed once the baby was put down so that we could sit in the other room and watch tv without waking the child. Was told that was the case. In reality, the doors that closed were sliding glass/wood doors that would not block any sound making it impossible to put the child down and watch tv in the other room without waking him. Very disappointing, would have sprung for a two bedroom suite if they actually had a closing door.
Doors were slamming all night and people were running around the outside of the room screaming all night (yes all night -- at 2 am we actually opened the door and told people to be quiet)
The crib was supposed to be set up upon arrival (even called to ensure that it would be earlier) and that was not done. They actually came once we arrived to set it up. We arrived late and really needed to get our nine month down asap since we pushed his bed time as is.
Called the front desk to complain about the noise and was told that they have "groups" there and that they are sorry about the noise.... Said something would be done about it, but the noise persisted.
Door did not close right, there was a cold draft under it all night. (did not mention this to the front desk, there was no point and it was just the icing on the cake)
Upon check out I was offered some extra points to make up for the trouble, did not accept the extra points, not needed already have more points than I need. This was probably the worst Marriott hotel that I have ever stayed at. Would not go back.
- Residence Inn San Diego
- San Diego Residence Inn
