First I get there for a 2 night stay and the main entrance is under construction. You have to enter through a side door. I get in and there is one person running the desk with two customers in front of me. It took 20 minutes before I made it to the desk. The poor girl is ringing the little white buzzer behind her to get another person to help out, which happens right when I make it to the counter. The girl finds my reservation, and tries to run my card, but it wont read. Nothing wrong with the card, but it just says her computer cant read the card. She calls some number to find out what is wrong and after 20 minutes, she comes back and says, she's still on hold, and asked if I had another card. I told her I need to put it on my company card, and that I just used the card so i know it's not the card, so she goes back and tries the phone again....still nothing. In the mean time, the guy next to me checks in 5 people!! Finally I told her to just run my personal card. I don't blame her, I actually felt bad for her, I blame the computer system that would not read the card.

I thought that after all the trouble they would give me a room with an ocean view, but no, they gave me a view of the ongoing construction.

I get to the room (829), and it was pretty beat up. The pocket door to the bathroom was almost impossible to close (I have arthritis) because it was scraping against some internal mechanism. The wood at the bottom of the sink assembly was all banged up. The klinex box had one tissue in it, the TV remote barely worked, and the area around the lamp was not vacuumed.

I head to my meeting and get back around 4:30 PM. I try to take a quick nap, and a few minutes later, I wake up to a bunch of loud noise coming from outside my window. I look down and see a bunch of union construction people yelling to loud banging music, for TWO HOURS.

I go back to my meeting and out to dinner. I get back and try to go to sleep. Somewhere on my floor, there is a door that is closing and every time it does, it shakes my bed. It wakes me several times. The lights are on a motion sensor, and they continually pick up my feet moving in the bed, and they go on, keeping me up. I slept very little.

The morning greets me at 7:00 AM with more union people yelling SCABS go home. I look out the window and they are already starting construction. They say that construction does not start until 8:00 AM, but it started, right below my window at 7.

They have a program where you get $5 credit if you ask them not to change the sheets. I put out the card, but they never gave me anything.

The elevators were slow and always full. There are 4 of them but I don't think 2 were running. The lay out of the floors to the rooms is very confusing.

The convention rate for the rooms was $50 more than the going rate online.

The only reason it got 2 stars was the comfortable beds.

San Diego certainly is America's finest city, but this hotel is not the reason why!

great location, great staff, only a few things that distract from excellence: lobby under construction, some protests or demonstrations just outside the hotel entrance, long waits for elevators (they could easily double the number for the size of the hotel), large screen televisions in rooms but no HD channels; overall, I would recommend this hotel to anyone travelling to downtown San Diego with no hesitation

Our experience last Saturday night at your hotel was made extremely nice due to the efforts of Brian Baucum. We had attempted to make reservations several days in advance and were told there was no rooms available at your facilities as well as other Westin properties in the area. Brian had conversation with my sister-in-law and brother-in-law on Friday as they had been staying in the hotel since Thursday and he was kind enough of looking into the possibilities of a room available for Saturday night. His extra effort in finding a room for us at your hotel so that we were able to spend time with our family and enjoy the many other employees that your hotel has working there.

Looking forward to returning to your location in the near future and look forward to experiencing the same fine accommodations that we had on this trip.

Joe Wilson- Owner
jwilson@imageconcepts.net | P. 800.690.3456 | F. 714.966.2143
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My husband and I both couldn't decide 3 or 4 stars. It was a nice place. Pleasantly decorated. Nice staff. (except the house keeper would just open the door after 9 a.m. like a big "get the heck out of your room.")
But it was the small things to cause the 3 stars. The elevators took FOREVER. My husband claims "hours of lost time waiting on the elevator."
The water was nearly impossible to find a nice temp to wash my face, or usually to shower with.
My husband, myself, and someone else traveling with us in another room all couldn't sleep and had sore backs because the beds were so hard!
Here was our biggest issue... THE AUTOMATIC LIGHTS. OMG this killed sleep. I've stayed plenty of places with auto light switches and never had a problem. This one, we would turn it off with the button, you could walk around in front of it for a while and it would stay off. Some how in the middle of the night, when I would push the covers off, it would detect the motion and turn the lights on! And try getting up in the middle of the night to use the bathroom and getting bombarded with lights the whole way..... :(
4 nights at this hotel and did not get a good nights sleep. I usually look forward to hotels to get away from my old saggy mattress at home. We slept like babies once we got home!
But on the up side, it was in a good location, had a quiet refrigerator in the room and was reasonably priced.