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Courtyard San Diego Old Town – reviews, photos

3.0 of 5
2435 Jefferson Street, San Diego, CA 92110
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Courtyard San Diego Old Town
Courtyard San Diego Old Town
Courtyard San Diego Old Town
Courtyard San Diego Old Town
Courtyard San Diego Old Town
Courtyard San Diego Old Town
Ranked #152 of 246 hotels in San Diego
3.5 of 5 stars 174 Reviews
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174 reviews from our community

What travellers say about this hotel
  • Great location(3)
  • Breakfast buffet(3)
  • Pretty good(3)
  • Very friendly(3)
Traveller rating
    41
    71
    30
    20
    12
Only show reviews for Family (41) | Couples (47) | Business (35)
Date Rating
Colorado
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Good location”
3 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

We stayed here while my son was graduating from MCRD. When I booked this hotel, to be fair, they did say that it was under construction. I guess I wasn't prepared for the whole downstairs to be torn up. It was unfortunate that we didn't have a lobby to all sit down and get together. It looks like it will be very nice when it gets done. The location to Old town was outstanding. It was a couple of blocks walk to shops and restaurants. The rooms were fine and the staff was extremely helpful and nice.

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask scout303 about Courtyard San Diego Old Town
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CYTravelersd, Director of Sales at Courtyard San Diego Old Town, responded to this review
5 March 2012
scout303,

Congratulations to your son and thank you to him for serving our country! We wanted to let you know that since you stayed with us, we have completed our renovation and have added several seating areas throughout our lobby were families, friends and co-workers can gather. Our lobby is very inviting and guest friendly. We can’t wait for you to return to see all the changes.

Thank you for your business!

Amber
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Contributor
16 reviews 16 reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Very accommodating staff and good location”
4 of 5 stars Reviewed 21 January 2012
1
person found this review helpful

Stayed in December 2011 just after Christmas. The location is great for walking to things in old town and for easily getting onto the interstate to drive elsewhere. The lobby was very comfortable and rooms were fine. Pool is small but adequate. The staff were very accommodating and helpful. We ate pizza out one night and had lots of leftovers which we kept in our in-room frig. Next day lunch the staff said we could eat in the closed breakfast restaurant and we heated the pizza in the lobby microwave.

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by RyanLChicago for San Diego
Ask RyanLChicago about Courtyard San Diego Old Town
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CYTravelersd, Director of Sales at Courtyard San Diego Old Town, responded to this review
5 March 2012
RyanLChicago,

Thank you for staying with us! Since your stay with us in December, we have completed a multi-million dollar renovation and would love to welcome you back to see all of our changes!

Thank you again for your business

Amber
Director of Sales
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Manchester, United Kingdom
Contributor
19 reviews 19 reviews
Reviews in 11 cities Reviews in 11 cities
34 helpful votes 34 helpful votes
“Lucky Choice”
4 of 5 stars Reviewed 17 January 2012

We wanted to stay downtown but a convention took all the hotel space. We settled for the Courtyard in the Old Town and what a lucky choice. Firstly the Old Town with a vibrant night life is three minutes walk. The transit stop is 5 minutes walk and a $5 pass gives unlimited travel around this beautiful city. The rooms were up to the standard you would expect from this chain but a lot cheaper than downtown. Staff very friendly and helpful.

Room Tip: Front of the hotel is better, the back looks over a freeway.
See more room tips
  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 4 more reviews by JohnEric2 for San Diego
Ask JohnEric2 about Courtyard San Diego Old Town
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, United Kingdom
Contributor
17 reviews 17 reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“A building site - unfit to be open.”
1 of 5 stars Reviewed 14 January 2012
1
person found this review helpful

I'm sure that it will be all sorted out in the end. But at the moment, this hotel is not fit to be open.
It is in the middle of major building work, it is dirty, dusty, much of the main area is under construction as is much of the accommodation area, and the lift is being used by the contractors so it's dirty. The parts of the hotel that aren't under construction are tired. Courtyard is not a brand I use regularly but Ive always had good experiences.
The staff were courteous, they must be having a terrible time. There was no fuss when I checked straight out again after seeing the extent of the horror.

  • Stayed January 2012, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 2 more reviews by Amanda_McM for San Diego
Ask Amanda_McM about Courtyard San Diego Old Town
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CYTravelersd, Director of Sales at Courtyard San Diego Old Town, responded to this review
5 March 2012
Amanda_McM,

Thank you so much for your comment and for seeing the big picture in our project. You were right, everything has been sorted out and now the renovation is complete! We are very proud in the way our Courtyard turned out, as it is truly something unique and not like any other hotel in the area. We were able to add all of Marriott’s modern accommodations that you come to expect while keeping true to our Old Town location. We will be posting our new pictures on our website within the next few weeks. We encourage you to stay with us again and experience something completely different.

Thank you again for staying with us!

Amber
Director of Sales
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“Worst Courtyard stay EVER”
1 of 5 stars Reviewed 14 January 2012
1
person found this review helpful

I made a reservation for this hotel in July 2011. I had stayed at the hotel several times in the past few years and while it had not been updated to the new Marriott Courtyard standards, the property was "ok" and the service always excellent.

I happened to check on the hotel website a week or so prior to our New Year's Weekend arrival and discovered that the hotel was undergoing a MAJOR renovation. Great for the hotel, bad for me. Had a received advance notice if this via email (they had all my contact information) I would have changed locations. 10 days prior to the stay on a holiday weekend that was no longer an option.

Arrived at the hotel to find:

Portable bar type unit as a front desk
Portable bar as the bar,
Temporary tables as the dining area

All of this in an semi open type area with strip heaters on the ceiling.

Had to walk through the "real" lobby that is totally torn up to get to the only working elevator. No temporary covering on the pathway to the elevator so dust everywhere

Drywall dust and minor debris scattered in the guest corridor.

Arrived at our suite (had been upgraded due to Marriott Rewards status. The room had a strong mold/mildew smell. My wife opened the drapes to see outside and discovered the room darkening shade was covered with mold. This room should not have been in service. They obviously don't actually inspect the rooms for potential health issues.

Back to the front desk where we were moved to a standard room (was fine with that) that was newly renovated. Nice room but.. the new toilet leaked at the base and there were two lights in the bathroom that did not work. Not fixed during the two night stay.

The stay was on a free night award (not points related). I was not going to complain about the situation but when the hotel pulled 20,000 from my wife's account in addition to using the free night certificate that was already attached to the reservation.

Since I had to talk with Marriott to get the points refunded, I made them aware of the lack of notice about the construction and the service failures.

In the resulting dialog with the property it became clear that they just don't care about guest satisfaction. Their response was an offhand "sorry"

They are off my list of properties I stay at in SoCal.

They should be off yours as well!

Room Tip: Make sure its not mold filled.
See more room tips
  • Stayed December 2011, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask gravitar about Courtyard San Diego Old Town
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CYTravelersd, Director of Sales at Courtyard San Diego Old Town, responded to this review
5 March 2012
Dear gravitar,

We are deeply sorry for your experience at our Courtyard. We understand your frustration with our property and can not apologize enough for the state our hotel was in. Unfortunately, renovations are something that all hotels most do in order to keep up with the high standards of Marriott. We have officially completed the renovation and are extremely proud and excited of the finished product and would like to invite you back.

Please feel free to contact us directly with any questions.

Amber
Director of Sales
Report response as inappropriate
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Additional Information about Courtyard San Diego Old Town

  • Courtyard San Diego
  • San Diego Courtyard
Address: 2435 Jefferson Street, San Diego, CA 92110
Price range (per night):* INR8,137 - 13,542

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