There is a lot to like in this hotel including: beautiful grounds and well-kept gardens; wonderful, large, clean swimming pool; and comfortable beds; friendly receptionists; yummy cookies on arrival. However three noises in the room were a big distraction to me: a loud hum in the bathroom vent; a noisy heater & air conditioner; and noisy traffic from the adjacent freeway. Overall service was good, but when I went for a swim in the morning, there were no towels at the pool (The hotel instruction manual in the room said these would be there.). I told a maintenance person who said he would see to it promptly. When we left the hotel 1.5 hours later, there were still no towels.
Room Tip: Ask for a quiet room on the north side, away from the freeway.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22 February 2012
Though it is wonderful to learn that were many positives during your trip, we regret that you experienced inconveniences. As a valued guest, your feedback is extremely important to us and it seems that there are areas that require our immediate attention. We can understand your frustration regarding the pool towels and please be assured that your comments will be shared with our staff in order to avoid this issue in the future. We hope we get another opportunity to welcome you back to provide you with the perfect accommodations. Thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC