Great location and building. Certainly to remember. Rooms great, suites. Yet: breakfast very poor, and ony starting at 7am... weird hours. I guess more tuned toward vacationers. All in all, quite expensive for what you get. PS: check the lookout terrace, quite stunnig view 360 over Boston

This is a beautiful historic building. There is an observatory where you can see the whole city from it. The location is perfect. You can walk everywhere. We did not try the restaurant. But there are so many good restaurants within walking distance. The rooms are very comfortable and the decor very elegant. It is pricey but well worth it.

My family of four was looking for a place to stay the week between Christmas and New Year's. We looked around at a bunch of places. The issue was, with two teens, we needed two separate, adjoining rooms (but two hotel rooms x three days adds up to a lot) or a suite somewhere. Marriot's Custom House was far and away out best option. The suite is super-spacious, with a longish hallway separating the central area from the bedroom. Everything was comfortable and clean and we loved the kitchenette. Beyond that, it's a really interesting, old space --a domed lobby, a clock tower, an interesting mezzanine level where you can have tea and look out over cobble-stoned streets. I have never stayed in a hotel like this. Very special! Close to Quincy Market, Boston Aquarium, but somehow you don't feel like you're in a tourist trap. The 'T" is a stone's throw away, as is a quickmart-type place, where you can basic stuff like a banana. We would definitely stay here again!

We love this hotel! It is always difficult as a family of 5 to find accommodations which will give us enough space. We love the set up of the rooms, one large space with a kitchenette and a living room with pull out sofa, a hallway where the bathroom is located then a bedroom with a separate door. So unusual to find a hotel with so much space right downtown! And the location...steps away from Quincy Market, and right across the street from the waterfront and museum. A short walk to the North End. My husband and kids loved going up to the observatory level (I skipped as I am afraid of heights!). There are only about 4 rooms on each level, there are times when we thought we were the only people staying here it was so quiet! Loved it here and would absolutely come again.