My wife and I as well as several office staff members had a great experience during our recent stay in Boston for a convention. From the moment we arrived, we were made to feel that our patronage mattered. Our car and bags were efficiently dealt with; there was no line at the front desk; our room was ready early; our room was upgraded without asking; the room was clean and everything worked; a second visit to the front desk with a question was greeted with no line and very courteous service. While staying here, we also stopped in to Bar 10 for drinks, and we had dinner at Turner Fisheries. The music in the bar was a little loud for comfortable conversation, but the service in the restaurant was truly outstanding. Check out was a breeze. As Starwood Preferred Guest members, we have come to expect a high level of quality, and we certainly were not disappointed. We would stay here again.

Service, food and beverage leave a lot to be desired. A $60 charge to receive a package at the business center. A breakfast restaurant where I had to almost trip the waiter to get coffee. $8 for soup that frankly tasted worse than what you would get in a can. Wifi constantly crashes. Guest folio still wrong 24 hours after checking out. Noise travels, you can hear doors slamming on rooms. Front desk just shrug and smile inanely, smug in the fact that there are few other options. Currently on the Platinum challenge with Starwood; after this stay reconsidering whether its worth it.

This is my preferred hotel in Boston for business trips:

1) Large, beautiful and new rooms
2) Very good gym - even recently renovated too
3) Fantastic beds

So, the 'hard product' is great but I still feel after all these stays, there is a lot to be improved on the front desk. There is ALWAYS a queue at reception. Maybe I am just unlucky, but there is always a queue and despite lots of people standing around at the bell hop area or concierge (doing nothing) no one takes the initiative to call for back-up. There always seems to be a problem customer and then things back-up. Only one side of the reception is ever open. Please fix this!

The rooms are fantastic at this hotel, TV's are beautiful and selection of programmes is also great.

I'll definitely stay here again, but please improve the service!!!

PS - General Manager, please stop leaving SPAM promotional messages via the voicemail - that is super annoying.

A colleague booked us here and I only realized it too late to change. I've got to pay more attention to travel arrangements! Anyway, I ended up with a better room this time because the last time they also screwed up my Starwood points. Still, the bathroom sink faucet was not properly secured. Shouldn't the cleaning staff notice that the faucet moves freely when they clean it (if they clean it?) and tell maintenance? The absence of materials in the room about Boston and the surrounding area continues to dumbfound me. However, the room was otherwise nice and comfortable. I find the hallways dark, and being in the far corner of the triangular floorplan (as my colleague was) is kind of creepy. While the location is decent, bear in mind that you are in the middle of a very, very busy traffic triangle if you plan on walking around. Other hotels in the area do not have that problem. For me, this place just not deliver value for money.