I frequently stay at the Westin Copley flirting with the new W and the Four Seasons. Usually though I default back to the Westin since the rooms are a bit bigger, the Starbucks is literally right next to the lobby, and the terrific Equinox gym is across the street. While it is my default, I neither look forward to my stays there nor dread them like I do some SPG hotels (like W New York).
Last night, the Westin Copley amazed me and converted me from frequent guest to loyalist. In a rush back from a dinner meeting, carrying a stack of papers, and talking on a conference call I jumped out of a taxi and left my wallet on the seat. Having no idea which taxi company it was, without a receipt, and late at night I asked the valet if he had any idea of the name of the taxi company. Rather then shrugging, he said let me go check the cameras and see if we can find the taxi number. After a hour, Sarim Son's security team and the valet person, tracked down the taxi numbber and phone number of the taxi company. Miraculously, we were able to reach the taxi driver who found the wallet and returned it to the hotel. These extraordinary effort and resourcefulness made the next two days and 4 flights far easier -- with ID and credit cards -- and made me tremendously appreciative for the willingness, kindness, and intelligence of the Westin staff to go out of their way to help distracted guest.
The Westin Copley even remembered to slip a WSJ under my door as I requested before I left today. This is a wonderful team who have convinced me that this is the best place to stay in Boston.
Thank you!
- Westin Boston
- Westin Copley
- Westin Copley Place
- Boston Westin
