This was our second stay at the Taj. First you have to remember that once the location of Boston's finest is no longer the Ritz Carlton and they struggle maintain the old expectation. We checked in 2 hours early and our room was not ready but they would put a rush on it. Finally 1 1/2 hours later we were give an alternative room which was an upgrade. It was very nice overlooking the common. The room price was reasonable and certainly less than the Ritz days BUT how can any hotel in this day and age charge for internet service? Two computers = two charges ... unbelieveable and irritating.

You cannot beat the location. This hotel is probably the best value in Boston. The Ritz was (is) special and unusual, but get over it this is the Taj and all things considered a very good hotel.

We will return and if the internet is free we'll give it 5 stars.

We have stayed here before. Compared to a few years back the place seemed upgraded and improved in many ways. This time we were only here for one night but the stay was perfect. Our view was magnificent and the service here was fabulous. The room was perfectly clean. The staff could not have been nicer and more friendly and welcoming. The location of this hotel cannot be beat. I would strongly recommend a stay here for anyone wanting a calm lovely stay.

Only had one night at the Taj but everything was perfect! Location, staff, room, and amenities cannot be beat in Boston.
Stay here!

My husband & I stayed in for 1 night expecting the same service we received at the Taj in Mumbai & Delhi a few weeks earlier. Not even close.

We arrived with bags in hand - no one opened the doors - valet watched us struggle and then when we got to reception we thought a bellboy would come right over to help us. No such luck. Typically not a problem but we had so many bags and we were just so exhausted from the day when we arrived to the hotel.

We got in our room and the first thing we noticed was how outdated the rooms were and strangely the furniture was placed. The TV was placed to the left of the bed, not centered. The shower had shower curtains instead of doors so that instantly grossed out the hubby.

Since we were so tired, we looked out the window (fantastic view of the park) and then went to sleep

In the morning, we noticed that the water in the tub was not draining and the TV was not working. We called the front desk - they said that they would send an engineer over right away - no one ever came.

When we complained to the manager, she said that they would definitely look into it for the next guest. What about us?

It wasn't as relaxing as we hoped, not worth the money, and definitely does not live up to the Taj name.

We got food at the bar for lunch - staff seemed bored and one of the servers in the bar kept looking out the window.

Manager really needs to step up to the plate to make this hotel a 5 star experience from managing staff better to making the rooms nicer as it is absolutely not at the moment.