We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Back to Hampton Inn & Suites Boston Crosstown Center

Hampton Inn & Suites Boston Crosstown Center – reviews, photos

2.5 of 5
811 Massachusetts Avenue, Boston, MA 02118
Hotel amenities
Hampton Inn & Suites Boston Crosstown Center
Hampton Inn & Suites Boston Crosstown Center
Hampton Inn & Suites Boston Crosstown Center
Hampton Inn & Suites Boston Crosstown Center
Hampton Inn & Suites Boston Crosstown Center
Hampton Inn & Suites Boston Crosstown Center
Ranked #54 of 73 hotels in Boston
4.0 of 5 stars 182 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

182 reviews from our community

What travellers say about this hotel
  • Front desk staff(10)
  • Free shuttle(6)
  • Very good(3)
  • Ambulance sirens(3)
  • Credit card(3)
  • Dunkin Donuts(3)
Traveller rating
    44
    71
    37
    16
    14
Only show reviews for Family (38) | Couples (27) | Business (49)
Date Rating
Leominster, Massachusetts
1 review
“VERY UNHELPFUL STAFF”
1 of 5 stars Reviewed 6 February 2012

I stayed at this hotel as an employee of another Hilton property and I was very dissatisfied. As a nother Hilton employee, the service of the front desk and housekeeping was not up to standards. I left a backpack in the room, and have called the hotel on multiple occasions and left message for the lost and found department......to no success, I have not heard back and still am without my backpack. I am not happy about this and will not ever be staying at this property again. Nor will I recommend it to friends, family, or other employees of my hotel.

  • Stayed January 2012, travelled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask allie p about Hampton Inn & Suites Boston Crosstown Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado
Senior Contributor
26 reviews 26 reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Hospitable Comfort”
5 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

We were in Boston this time to help our daughter, who had been admitted to Boston Medical Center for a stroke. She had been found twelve hours later by a friend. We made reservations at the Hampton Inn Crosstown, which is across the street from the hospital and we could walk between the two early in the morning or later at night after visitor hours were over.

Although there are a group of homeless people occasionally, there are also many young student doctors walking the streets to and from the medical center. I believe a homeless shelter is nearby. We were never bothered by any of the homeless people either. There is a CVS pharmacy up two blocks from the hotel's parking area to the north, so this was convenient for snacks and medical needs.

The best thing about this hotel was that the manager is sensitive to the needs of its guests who have family members staying at the hospital with life-threatening illnesses. He offered dinners to the hotel guests, as well as the hotel having the policy of including free hot breakfasts that were the best I've ever had at a Hampton Inn or other hotel of the same category. There was always hot chocolate, coffee, tea, and warm chocolate chip cookies to soothe our weary bodies after a particularly rough day at the hospital. These little touches meant the world to us. We are so very appreciative of this hotel manager offering its guests a hot meal in the evenings. I loved the themes, too. One night it would be Chinese food, the next night, Mexican fare, or Italian goodies. We looked forward to the meals each night before hurrying off back to the hospital. We also got the medical group rate since we were there because our daughter was in the hospital.

The rooms were spacious and the beds were comfy, although the pillows were a tad too firm for me. I never had trouble sleeping despite the pain in my heart over what happened to our daughter. The bathrooms were also well equipped and very clean. The front desk staff were very accommodating when we had to extend our stay several times while our daughter recovered in the hospital. The front lobby is bright and spacious, and there is an airport shuttle that is quite expedient. Just call them and despite traffic, they are there quick because they use a special road for shuttles to avoid the notorious traffic at rush hour.

There is a newly remodeled computer room and two elevators that actually work. The only drawback at staying close to any hospital is that you may hear ambulance sirens in the middle of the night occasionally. But with a sound conditioner or earplugs, plus the sound of the room heater, it's less noticeable.

Would we stay there again if needed? You bet! In a heartbeat!

Room Tip: Request a room on the highest level and on the side above the parking lot, which is the front of the...
See more room tips
  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 5 more reviews by cococantada for Boston
Ask cococantada about Hampton Inn & Suites Boston Crosstown Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
charlotte,nc
Senior Contributor
23 reviews 23 reviews
Reviews in 15 cities Reviews in 15 cities
32 helpful votes 32 helpful votes
“A steal for $80/night”
4 of 5 stars Reviewed 27 January 2012

The area is not that bad. If you are used to city living doesn't feel dangerous, but I guess if you are not a city slicker, could see how people wouldn't like the area. It is a little industrial but it is only a few blocks from a decent area. The rooms are decent (avg size and amenities), clean. There is a shuttle to the airport and surrounding hospitals. Other than that would not count on it. Better than average evening food (free) and pretty good free breakfast.

This is not a destination hotel, but if you need a decent, clean hotel for a great price this is as good as you are going to get. Cant have everything for $80/night with $5/day parking (discounted if you are visiting a hospital).

Heard a few sirens from the adjacent hospital but wasnt a huge problem.

Room Tip: Rooms facing away from Street are probably quieter
See more room tips
  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask huskeyfan1 about Hampton Inn & Suites Boston Crosstown Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miami
Contributor
18 reviews 18 reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
“Just ok, neighborhood not great”
3 of 5 stars Reviewed 15 January 2012
1
person found this review helpful

The hotel was clean and comfortable. The rooms were nice. Move it about 2 miles into the city and there would be no complaints whatsoever. The walk to the T (metro) is scary. I didn't feel very safe at night when I came back to the hotel. It's just ok.

  • Stayed April 2011, travelled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask solotraveler21 about Hampton Inn & Suites Boston Crosstown Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norfolk, UK
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Very Good value.”
5 of 5 stars Reviewed 13 January 2012
1
person found this review helpful

We opted to stay here, as it was so much cheaper than a lot of the other hotels we searched. the reason being it is slightly further away from the sights. But the hotel ran a free shuttle bus service into the main areas, so it really didnt make any difference.

The rooms here, are huge. you have a mini kitchen, complete with microwave, fridge and sink. The room, also have large work desks, a large sitting area, and a very comfy large bed.

The area has a chemist, pizza place, a dunkin doughnuts, and if you are prepared for a big of a walk. there is a shopping complex, with old navy, best buy, olive garden and others about a mile or two up the road.

i would recommend, as the rooms were clean, the breakfast was lovely, the staff were helpful. the hotel also serves hot drinks in the lobby all day. there is a tuck shop aswell as a resturant downstairs.

  • Stayed February 2011, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Traveller1991 about Hampton Inn & Suites Boston Crosstown Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Hampton Inn & Suites Boston Crosstown Center also viewed

Hilton Boston Downtown / Financial District
Show Prices ABS:HotelCheckRates-d94326?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
DoubleTree Suites by Hilton - Boston
4 of 5 stars 356 Reviews
Boston, MA
Show Prices ABS:HotelCheckRates-d111422?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Hotel Commonwealth
5 of 5 stars 1,099 Reviews
Boston, MA
Show Prices ABS:HotelCheckRates-d258705?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 73 hotels in Boston, ranked by popularity »

Been to Hampton Inn & Suites Boston Crosstown Center? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Hampton Inn & Suites Boston Crosstown Center

  • Hampton Inn Boston
  • Boston Hampton Inn
Address: 811 Massachusetts Avenue, Boston, MA 02118
Price range (per night):* INR7,717 - 16,329

Owners: What's your side of the story?

If you own or manage Hampton Inn & Suites Boston Crosstown Center, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Hampton Inn & Suites Boston Crosstown Center
Show the lowest price for this hotel (from our partners)
Show Prices