We stayed here one night on business. It was pretty clean and in a great location block away from Mass General Hospital. Street noise was a little loud, but nothing too intrusive. It was next door to a CVS and WholeFoods, which was very convenient. Staff were polite, but knew little about area parking. Parking onsite is $40/night, which is not usual for the area. However, there is free overnight street parking all around the hotel if you can find a spot. Just don't park where a residential permit is required or where there will be street cleaning that night (signs are posted).

Just spent one night here, but was pleasantly surprised. I was impressed by the courteous and efficient front desk staff, who referred me to the self-parking garage around the corner (when I had called a few days before, I was told that they only had valet service--not true), and gave me precise and clear directions to the Boston Opera House by subway. The room was slightly worn around the edges, but very clean. The bed was very comfortable; the pillows a little too "poofy" for me but there were a lot of them which was nice. It was also nice to have real mugs and glasses provided instead of plastic or styrofoam. The only complaint I have is that the heat was very noisy when it came on, and it came on quite regularly with a loud whoosh, which doesn't help when you're not used to sleeping away from home. Lots of food choices nearby: Starbucks, Au Bon Pain, pizza, bars, etc. We didn't walk too far since it was pouring rain, but it looked on a map as though it was a good place from which to get most anywhere in Boston, either by T or on foot. I had joined their Priority Club Rewards program and was told when I checked in that because of that I had a late checkout (2pm instead of noon), and received a courtesy call in my room from the management. So they get an A+ for customer service from me. I liked this place, and would definitely stay there again.

Our daughter was recovering from a stroke at Spaulding Rehabilitation Hospital and we were going to stay at this hotel for at least three weeks, so we got a special rate for families connected with Spaulding. We chose this hotel because it was within walking distnce through a lovely park and area; it was adjacent to Whole Foods, where they offer breakfast, lunch, and evening meals and a place to sit and eat. This saved us loads of money, since we were already here since Dec. 2nd and now it was several weeks later. The bathroom was a real letdown with it's tiny space and ceiling that looked like it had water damage, but who's to complain when the rate was reasonable for us?

The wonderful thing was that we could walk to restaurants in the evenings when we just needed a break from the hospital and medical overload of information. The North End is trendy and close to Mass General and the T near the Liberty Hotel, a former Suffolk County Jail. We also could walk to a store where my husband would find boots for the wet conditions we experienced in December. There was also a green line a few blocks away that could take us to the Cambridge Galleria Mall, but we walked everywhere, even across the Charles River. I loved this area! I wished I lived here, in fact.

The one surprise we got was having dinner down in the hotel's restaurant one evening. I ate the roasted duck and my husband had fish. There were few people in the restaurant, too. We enjoyed meal as much as the atmosphere. There is also an adjacent area with a bar for early evening cheer. This restaurant was one of the few open on Christmas Eve, which we thought we would have to use if our daughter was still at the hospital. In the end, we had a very nice stay here.

There was a laundry room with two of everything, next to a computer room with a few PC's and a printer, which we easily used. An exercise room also afforded people something to do while waiting for laundry. Most floors had a vending machine offering pop, but down on the second level, where the laundry, and other facilities were, there was a snack machine, too.

The back door on that level was very convenient access to the Whole Foods, CVS and other stores such as AU BON PAIN and a frozen yogurt shop. This parking and shopping area tended to be warmer and less windy than the front of the hotel and streets. It was convenient to have an eyeglass store close by when we needed a screw for our glasses and new cleaning cloths. Several streets to the east, there are more fast food places and restaurants, but we ate at two places right on Cambridge Street. Lovely area! It picked up our spirits to stay here. PS, stay on Diana's floor. She was a delightful, caring maid on the eighth floor.

Our stay here was very convenient. It was 1 block from the closest T stop, which was really nice, and because of that T stop it made it easy to get anywhere in the city. The rooms were very comfortable and were a decent size for a double room. The bathroom was a little small, but we only stayed for one night so that wasn't a problem. When we got there they told us that they were in the process of doing renovations, but I did not hear any construction, and the rooms didn't seem as dated as they could have been. Overall, this hotel was a great value and I would definitely stay here again.