My partner and I stayed here recently, and this place has several flaws.
At first glance the room looked ok, but on closer inspection we noticed window sills rotting and paint peeling from the walls, cupboard draws that fall out when you open them and dirty bedsheets and carpet. In reality, the room was completely disgusting.
The worst aspect of this place is the complete lack of security at night.
Our room was the one directly behind the office, but this means nothing when there is no one there after business hours, and the front door is left completely unlocked.
On our last night, people appeared to break into our room from the back window, and after we tried repeated to call the contact number left on the door without response, we left out of concern for our own safety. When I finally made contact with the manager he was totally unhelpful and couldn't have cared less about our concerns.
We strongly advise everyone to stay away from this place, unless you want to feel completely unsafe at night.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
25 February 2012
Hello,
We would like to comment on the review due to several reasons.
First of all, we would like to mention that different rooms within our properties are being upgraded every year -- and the one stayed by you is one of the newly refurbished room. The floor has a hardwood flooring with a new carpet with burgundy walls (pictures available on our website).
We also believe that the claim of someone "breaking in" from the window is absurd. The window is 25 feet off the ground, while the front door/back door remains locked at night with an evening manager on duty at a phone call away. Additionally, we have never had burglary in our rooms over the past 20 years of our business.
It is unfortunate for us that our rooms did not meet your standards. We apologize that you were not satisfied with what happened at our property.. We are, and will continuously strive to provide a more comfortable accommodation for our customers.
Copley House
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC