Title: Did not honor a confirmed reservation - Indifferent staff


We had a confirmed and written confirmed reservation. We were dropped off the hotel with lots of luggage because we were on an extended trip. The person at the desk informed us that they were full and could not honor our confirmed reservation. He was completely indifferent to our situation. When I asked to speak with the manager, I was informed that the owner was not available and would not accept calls on her cell phone. We eventually found other accommodations at the Liberty Hotel (a wonderful place, highly recommended). The Charles Street would not even pay for our cab to the other hotel.
I left my business card and asked for the owner to call me when she turned her phone on, to discuss what happened with her. She NEVER EVEN HAD THE COURTESY TO CALL ME.

I cannot be strong enough in my recommendation that you do not stay at the Charles Street Inn!

My partner and I stayed for one night while celebrating my birthday in Boston. Our room was wonderful, the antique furnishings beautiful. Everything seemed in good repair and well looked after. The staff were very warm and courteous, and we almost felt like old friends coming for a visit as we were shown to our room. We were given the history of the person the room was named for, and she made sure we knew where everything was and how it all worked. Breakfast in the morning was just perfect. The menu included a delicious Asparagus quiche along with a fresh fruit bowl, cereals, baked goods, juices and milk. Breakfast arrived promptly at our requested time and made a great start to the day! The location was easy to get to, just a 10-15 minute walk to a couple of T stops and the Boston Common, and the Museum of Science. The selection of shops, cafe's and bistro's around the Inn was overwhelming, and we are planning a return trip with enough time to explore them all! We will be recommending the in to all of our friends! Thank you for a wonderful stay!

We thoroughly enjoy the inn. Been there a couple of times The staff is more than accommodating. Beds are extremely comfortable. Slept like a baby. Breakfast in the morning is fresh and delivered. What a treat! Fireplaces make it romantic and warm. Everything is easy. And beacon hill is a delight for walking shopping and dining. This is likely to be an annual visit for us. Had a ball. Adore the inn

If you have ever dreamed of being pampered and treated like a God or Goddess then you MUST stay at the Charles Street Inn. Luxury is at every corner: fresh flowers in the room, a spa tub with robe and slippers, your own well stocked refrigerator (complimentary goodies in the frig and out), a laptop to borrow (free wifi,of course) breakfast (organic) and the paper either served in your room or left with a discreet knock by your door, and not even last (and certainly not least), an authentic wood burning fire place in each room with plenty of logs to keep you cozy and wishing for snow. I have stayed at the Ritz and at many Intercontinentals but I prefer the Charles Street Inn to them all. Do not miss this hidden gem in Beacon Hill. If you stay here, you might opt for the Louisa May Alcott room, and, before you leave, you will be writing about your experience here just as she might have done in days gone by.