We chose the Lenox for a vacation weekend in Boston and could not have been happier. Excellent, friendly service from the moment we stepped through the door, a fantastic location in the Back Bay, a very spacious and well-appointed room (the suites and junior suites have working fireplaces - its worth the charges to upgrade) and an extroadinary list of available amenities for free or at a small charge.

I'm a longtime busines traveler and typically prefer the well-known premium brands such as Four Seasons and Ritz-Carlton. The Lenox is all that those hotels aspire to be, and then some. We will definetly be returning.

This is a beautiful boutique hotel in a prime location in Boston with outstanding customer service! Have stayed in other Boston hotels and this is tops on our list. Terrific restaurants if you wish not to venture out during your stay. Tastefully decorated and most comfortable rooms. Inviting lobby with fireplace and seasonal beverages and cookies. Aveda bath products and Lindt Truffles with night-time turn-down, and free bottle water are welcome treats. And even a terrific little workout room. Highly, highly recommend staying here as you will be treated like a king / queen. Skip the chains and stay in a unique, quaint hotel in a great location with superior customer care!

Hubby had a evening meeting so I tagged along for the overnight. I felt quite safe and actually sat in the Solas bar and had a drink while watching a football game on the TV. I felt comfortable and welcome. The room was great. The bed was quite comfortable and the room size was generous. The valet and front desk staff were great too. The hotel is convenient located with great shopping and restaurants all within a very short distance.

We held our wedding reception at the Lenox Hotel four years ago and recenlty returned for a weekend visit. We can not say enough wonderful things about the Lenox family and staff. From the momemt we arrived to the moment we left, the staff was incrediably warm, friendly, skilled and on their "A+" game. They have redone the lobby ladies room, beautiful marble counters, the hotel is dog friendly, so friends visited us with their dog for morning coffee in the lobby, and our baby received a stuffed animal upon our arrival and when we left everyone was saying bye to our baby. Truly a wondeful, fantastic hotel. An absolute must! And, the location is perfect! Right in the center of it all in the Back Bay, and if the weather is poor, you can easily get into the malls at Copley & the Pru. A big thank you to the Lenox for again exceeding our expectations!