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Holiday Inn Express Hotel & Suites Boston Garden – reviews, photos

2.5 of 5
280 Friend Street, Boston, MA 02114 (Formerly The Hotel at Boston Garden)
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Holiday Inn Express Hotel & Suites Boston Garden
Ranked #60 of 73 hotels in Boston
3.5 of 5 stars 73 Reviews
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73 reviews from our community

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Damariscotta, Maine
Contributor
17 reviews 17 reviews
Reviews in 15 cities Reviews in 15 cities
100 helpful votes 100 helpful votes
“Value and Downtown Convenience”
4 of 5 stars Reviewed 16 January 2012
1
person found this review helpful

This hotel is a less expensive option for those wanting to be downtown with easy access to pretty much everything. The hotel is located directly across the street from North Station (north shore commuter rail & Amtrak from Maine & New Hampshire) and The Boston Garden (a sporting and event venue) which can be a plus or a minus depending on your needs!

It is a very short walk to Faneuil Hall & Quincy Market, the North End, the Aquarium, the waterfront, and the subway or the north bound trains to take you anywhere else you think you might want to visit.

While the easy access location has it's plusses, it also has minuses! Being directly across the street from the Garden means that it can be quiet busy and noisy if there are events going on. Depending up on the event and the time of day, sleep can DEFINITELY be interrupted. Add to that, is the fact that there are several bars located with in a door or two of the hotel. I suggest making sure to pack earplugs if you are a light sleeper or are bothered by boisterous noise.

The lobby is open and bright and the front desk staff courteous and proficient. Even though the hotel has recently been "refubished" and opened as a Holiday Inn Express, it already has a rather "tired" feel to the elevators, hallways and rooms. BUT, at often less than 1/2 the price of other downtown hotels, a little nick and/or wear on the furniture is something that I can deal with. The rooms are clean and during my 5 or 6 separate stays, I have not had anything to complain about.

Guests need to be aware ahead of time of the potential location noise and the fact that this is NOT a 4 or 5 star property. For clean rooms, efficient and responsive staff, a central location and good rates for a Boston hotel, I would definitely recommend this hotel.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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GMJamieGleason, General Manager at Holiday Inn Express Hotel & Suites Boston Garden, responded to this review
29 February 2012
We thank you for your continuous loyalty to us and we hope that you return soon. We do apologize if noise was an issue for you. Please let us know and we will reserve you an interior room for your next visit. We have made some updates to the hotel and thank you for noticing. We are continuing to make improvements for our guests and their needs. The entire Team appreciates your comments and again Thank you for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arizona
Contributor
17 reviews 17 reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
“Not Bad”
4 of 5 stars Reviewed 9 December 2011

There are plenty of reviews for this hotel. Here are my two cents:

- staff is great - friendly and helpful - I think the small size of the hotel helps
- great location (for the price) - especially if you are attending events in the Garden (or the restaurants/bars near by). If not, you can actually walk to quite a few attractions and it is 2 blocks from the T station
- renovation is nice. Building is OK and layout is odd. It actually felt like one of those old lower tier hotels in some large cities
- rooms are of different sizes. I was upgraded to a larger room - huge room (even compared to other suburban locations) but tiny bathroom
- definitely good value whether paying cash or using points
- noise (from the bar patrons on the streets outside) is an issue but not too bad for me as I was on the top floor

Room Tip: Ask for quiet rooms if noise bothers you.
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  • Stayed December 2011, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
1 review
“Outstanding Customer Service!”
5 of 5 stars Reviewed 6 December 2011

My sister and I will be staying here summer 2012 & booked our stay already. I HAD to write a review even before my stay because the customer service that this hotel offers is OUT OF THIS WORLD! The manager was exceptional & responds to emails and feedback instantly. She is going way above and beyond to make our stay here at Holiday Inn Express and memorable one! I highly recommend this hotel on the customer service alone!! I am looking forward to an amazing stay & will write another review this summer!

  • Stayed July 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Service
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Ask 695Robin_L_11695 about Holiday Inn Express Hotel & Suites Boston Garden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
“Great place but noisy”
5 of 5 stars Reviewed 4 December 2011 via mobile

Chose this hotel for it being close to the garden for the bruins game. This hotel is close to everything and is great but once the game got out the noise level increased throughout the night with the bars in the area overall we had a good experience and would book for next bruins game

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City, New York
1 review
“Stylish, but NOISY and unclean”
3 of 5 stars Reviewed 20 November 2011

On the surface this hotel seemed great. Very stylish decor. Free breakfast. Great location near the T. But looks were a bit deceptive. The noise of the street is pretty unbearable. I live in a lively and loud area of New York City and can sleep through lots of street noise, but the noise outside this hotel was unbearable. All three nights were loud, either drunk yelling people, street drummers drumming on plastic tubs for change as people left the Bruins game, or the club across the street blaring music. Noise was steady from about 10:00pm until 2:00am. Hotel staff said sorry, they couldn't change my room. The rest of the amenities are good. Room seemed clean until my last night when I realized that the bedspread had an old blood stain on it and I had been sleeping under that blanket for three nights. I wanted to like this place but after three nights of this I wouldn't stay here again.

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Holiday Inn Express Hotel & Suites Boston Garden

  • Holiday Inn Express Boston
  • Holiday Inn Boston
Address: 280 Friend Street, Boston, MA 02114 (Formerly The Hotel at Boston Garden)
Price range (per night):* INR11,240 - 22,927

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