We checked in 2/6/2012, 1st the heater was not working and the "charged & high-speed" WiFi was still charged and slow to no service. 2nd night, heater started to make loud noise at closed to midnight, 2 space heaters werec used to heat this 5-star hotel room, and WiFi still very slow to no signal. 3rd night, we finally switched to a different room to had a room finally have heat but the WiFi don't even work. They believed the problems were the setting on our laptop, iPhones, ipad, We finally met the manager (Patrick) only got an offer to use the computer station in this so called 5-star plaza hotel. Manager Patrick told us this paticular room, we actually were the 1st guests stay in , they don't know all the problems, (did I mentiom toilet won't flush properly also. )

All I can say is it is not worth to spend lots of money on this Fairmont copley plaza Boston, when it has no service. Totally disappointment。

很貴但是服務很差, 設備很差, 問題解決是無,

這座老式的旅館過去曾有各國總統級的貴客在這停留, 也有不少電影在此拍攝, 但是在其華麗的外表上, 也不再見到精緻的服務。

I stayed here on business because my client was also staying here. A beautiful hotel, but significantly lacking in many ways:

1. I arrived at 5pm and my room was not ready. I had to take a different type of room or wait up to an hour.
2. The hotel had gone through a recent renovation. However, the results of this were very disappointing.
3. For $280/night, my room had thin windows that did little to keep out noisy traffic sounds; no coffee maker; cold, slippery tile in the bathroom; no soap dish in the shower, so the only place to put soap and the shampoo bottle was on the floor.
4. The desk had a new, complex system where you could connect your laptop to the flat-screen TV for video, PowerPoint presentations, etc. In the desk was a packet with all kinds of connectors for that system, but no ethernet cable to plug into the connection. Yes, they have wi-fi, but it was a very weak, slow connection, so an ethernet would have been very helpful.
5. The fitness center was “closed for inspection”.
6. Only good thing: as a vegetarian, I seldom see anything exceptional on hotel dining room menus. However, the vegetarian pasta dish that I had in the St. James dining room was the best I have ever had.

Save your money and stay somewhere smaller, friendlier, and less cold and corporate. Yes the public rooms are something to behold with Sistine Capel style painted ceilings, but the staff at all levels are indifferent and unhelpful. The bedrooms are very dated, quite cold, poorly cleaned (look under the bed) and vastly overpriced.
When I pointed out that the safety certificate on one of the elevators had expired no one was remotely interested, which just about summed this place up.
You can do much better for much less in Boston, see trip advisor for details.

Stayed here in January 2012. Trash on the room floor, bedside light didn't work, thermostat broken, fire drill at 11PM and no apology from manager to whom I complained the next morning after a sleepless night. This hotel is turning into a dump, and no one in authority cares.