I stay at this hotel repeatedly for business purposes and I cannot stress how business friendly this hotel is. The staff, all staff, are constantly asking how to improve my stay from the Bellman to the hotel Managers. My rooms have always been clean and well prepped. When I need to use the restaurant, it is reliable. The location is terrific with an easy walk to the Commons, Theater District, Copley, Faneuil Hall/Quincy Market, China Town, or South Station and their many excellent restaurants. Bring clothes to work out in and a bathing suit for their indoor pool or steam room. And what a value it is for a 4 star hotel in Boston. I won't stay anywhere else when I am traveling in Boston.

Stayed here for a couple of nights recently and it left literally no impression on us. The rooms are fine, the location is pretty good, but overall, there was nothing worth coming back for.

The decor in the common areas hasn't been updated (even though it seems that the individual rooms have been). And the front desk service was fine, but nobody went out of the way to make the experience anything but an average stay at a generic city hotel.

The room service food is pretty bland and the selection isn't great, but again, not awful, just not amazing either. Overall if you need a place to stay in Boston that's inoffensive, not super cheap, but not badly located... this is in your sweet spot... Anything else, look elsewhere.

When we got to the hotel, we were thoroughly disappointed to find the pool was out of service. The rudely clerk responded it was posted on the Hyatt website; I then told her I had booked through Expedia, and she said it was posted on their site also. It was not. The clerk then said we could swim at another hotel--a car ride away! We went to the other hotel to swim, only to find the pool heater there broken.

I had asked if there would be any compensation at the Hyatt, like free breakfast, but they said no, that the ability to swim at the other hotel was the compensation.

The bathroom was also in great need of repair. The walls are paper thin; we heard every sound from the very active couple next door. If you use the refrigerator, you must pay a $25 cleaning charge.

This post is long overdue. I travel to Boston frequently for work, and the Hyatt Regency in Boston is always my hotel preference. The Hyatt is a beautiful hotel that offers great value and incredible service. Every time I come back to the hotel, the staff remembers my name. The rooms are very spacious and clean. The breakfast buffet is fantastic. Great gym, great pool. Overall, I would definitely recommend this hotel for travel or leisure.