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Hilton Boston Back Bay – reviews, photos

3.5 of 5
40 Dalton Street, Boston, MA 02115-3123
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Hilton Boston Back Bay
Ranked #32 of 73 hotels in Boston
4.0 of 5 stars 604 Reviews
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604 reviews from our community

What travellers say about this hotel
  • Prudential center(31)
  • Friendly and helpful(20)
  • Great location(15)
  • Corner room(15)
  • Very good(10)
  • Front desk staff(9)
  • Fenway Park(7)
  • Would definitely stay(7)
  • Very clean(6)
  • Newbury street(6)
Traveller rating
    201
    277
    91
    27
    8
Only show reviews for Family (130) | Couples (175) | Business (125)
Date Rating
Kendal, United Kingdom
Contributor
20 reviews 20 reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
“Poor Hilton”
2 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

I had asked for a high floor, but the best I could achieve was 9. From here I could here the noise of the trains, not sure if it was overground or the underground, but it was regular. It wasn't loud, not so bad as too disturb sleep but it was there. For some reason it seemed noisier in the bathroom. If you placed your hand on the window sill you could actually feel the vibration. My wife couldn't as it was very faint, so it wasn't a problem, just interesting. The beds were not as comfotable as most Hiltons we have stayed in. They were getting quite dated. There was a single dressing-gown in the wardrobe. How odd.
The same happened here as it did in Montrea - See that review - when I asked to borrow two plates I was sent to ask in the restaurant. Not very impressed.
We stayed here for the location. Most hotels in Boston seem very expensive compared with other US cities and towns, and the quality is lacking as well. In fact accommodation is so expensive, we had a week in Cape Cod and just 3 days in Boston. Not our original plan.

Room Tip: Ask for a very high floor.
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  • Stayed October 2011, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask shawchessplayer about Hilton Boston Back Bay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominique Marty, General Manager at Hilton Boston Back Bay, responded to this review
13 February 2012
First of all, thank you for your review of your past stay at the Hilton Boston Back Bay. We always appreciate hearing from our Guests - including when comments help identify ways we can improve. I understand that the noise was an issue during your stay and while we do not usually have many complaints about the train noise we regret that it was disruptive to you during your stay with us. If your travels bring you back to the area again we would appreciate an opportunity to be your hotel of choice again. Please contact me directly when your travel arrangements are made and I will ensure that we accommodate you in a room that is away from any noise and disturbances.

Warm Regards,
Dominique Marty, General Manager
Hilton Boston Back Bay
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Boston, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
100 helpful votes 100 helpful votes
“Berkshire Concepts Does Have Great Proices”
5 of 5 stars Reviewed 5 February 2012
22
people found this review helpful

I will have to agree w/climax they do seem to have the best prices for the hotel hilton back bay ,,I did alot of home work and they did come up with the best price...........lucky for me

Room Tip: Geat Hotel
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  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Dominique Marty, General Manager at Hilton Boston Back Bay, responded to this review
10 February 2012
Thank you for your review. We try to stay competitive our surpass our competition in terms of price, service and amenities. Glad to hear you enjoyed your stay, we hope to welcome you back upon your next trip to Boston.

Warm Regards,
Dominique Marty, General Manager
Hilton Boston Back Bay
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Epsom, Surrey
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
“Great Hotel, Perfect location!”
5 of 5 stars Reviewed 5 February 2012
1
person found this review helpful

Have just returned from a long weekend in Boston at this hotel to celebrate my husband's birthday.

The hotel is in a perfect location to see all the sights of this wonderful city. We bought a 3 day pass with the Super Tours trolley bus company for 38 dollars. This was excellent value especially as there is a bus stop just across the street from the Hilton. This also included a Duck Splash in Boston harbour - great fun! We also walked to several places - there is a great bar called "Sevens" at Beacon Hill - and loads of nail parlours - so much cheaper than England!

We stayed on the 6th floor - ok so there was no view but we were not there for that. The beds were comfortable and the room clean with tea and coffe making facilities. We swam in the pool every morning before breakfast and then went in the hot tub - perfect way to start the day. The gym looked good too and the changing rooms were well equipped. We checked our e mails every day on the pcs in the lobby and never had a problem with this as there were 5 computers for the use of guests.The staff were polite and friendly.

All in all a wonderful break - we will definitely be back some time in the future!

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Dominique Marty, General Manager at Hilton Boston Back Bay, responded to this review
6 February 2012
Thank you very much for taking the time to share your experience. I am very happy to hear that our that you had a wonderful weekend celebrating your husband's birthday. I am delighted that you found the amenities and location of our property to your liking. Hope to see you return soon! Safe travels

Warm Regards,
Dominique Marty, General Manager
Hilton Boston Back Bay
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Tampa, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Friendly, Clean, but could be better!”
4 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

Staff: This Hilton definitely has one of the nicest staff I have enountered. They will go out of their way to make you happy. This includes the restaurant staff.

Restaurant: Amazing food. Yes, pricey breakfast buffet with not alot ot choose from, but worked for me.

Clean: the hallways and elevator neede cleaning. The room was clean, but not great. I am extremely picky.. so take that for what it is worth. It was not horrible, and I would stay at this hotel again.

Beds: Not the best. They are okay, but could use with the current Hilton upgrade other hotels are getting.

Transportation: Call for a taxi first or your will have to walk to the Sheraton across a busy street to catch taxis.

All said.. a very convenient hotel. Wonderful restaurant, starbucks service, staff... better then most of the other hotels in Boston.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dominique Marty, General Manager at Hilton Boston Back Bay, responded to this review
6 February 2012
Thank you for your review. I am pleased to hear you enjoyed your stay and I will let our team know that they helped you have a great stay with us. All of us at Hilton are passionate about hospitality, so I apologize the cleanliness in the hallways and guest room were not up to your standards. The upkeep of our property is something we take great pride in so I will address this matter with our housekeeping team. Once again, thank you for your review. We look forward to welcoming you back next time you are in Boston.

Warm Regards,
Dominique Marty, General Manager
Hilton Boston Back Bay
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New York, NY, United States
1 review
“Awesome Weekend!”
5 of 5 stars Reviewed 1 February 2012

I stayed here at the Back Bay Hilton and loved it! I was attending a dental conference and wanted to stay near the conference site and near the action of the city. This place was centrally located to everything......shops, dining, tours, ect. I had the best time too. The staff was extremely courteous, the room was totally modern and super clean. I used the gym and pool too. The parking was on site. Also, the best shops are right outside. I had to buy gifts and my favorite store Saks Fifth Ave was a minute walk. Then, I was off to eat at the best street, Newberry. I will def stay again. I hope this all helps and wish all who stay here the same pleasant and wonderful experience I enjoyed.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dominique Marty, General Manager at Hilton Boston Back Bay, responded to this review
2 February 2012
Thank you for your kind words. We appreciate the opportunity to welcome you and we sincerely appreciate your business. If there is anything we can do to enhance our services please let us know. We are always listening to our Guests. Thanks again for choosing the Hilton Boston Back Bay. We look forward to seeing you again upon your next trip to Boston.

Warm Regards,
Dominique Marty, General Manager
Hilton Boston Back Bay
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Additional Information about Hilton Boston Back Bay

  • Hilton Hotel Boston
  • Hilton Boston
  • Boston Hilton
  • Hilton Boston Back Bay Hotel
Address: 40 Dalton Street, Boston, MA 02115-3123
Price range (per night):* INR12,918 - 31,930

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