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Hilton Boston Back Bay – reviews, photos

3.5 of 5
40 Dalton Street, Boston, MA 02115-3123
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Hilton Boston Back Bay
Ranked #32 of 73 hotels in Boston
4.0 of 5 stars 604 Reviews
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604 reviews from our community

What travellers say about this hotel
  • Prudential center(31)
  • Friendly and helpful(20)
  • Great location(15)
  • Corner room(15)
  • Very good(10)
  • Front desk staff(9)
  • Fenway Park(7)
  • Would definitely stay(7)
  • Very clean(6)
  • Newbury street(6)
Traveller rating
    201
    277
    91
    27
    8
Only show reviews for Family (130) | Couples (175) | Business (125)
Date Rating
Tampa, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Friendly, Clean, but could be better!”
4 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

Staff: This Hilton definitely has one of the nicest staff I have enountered. They will go out of their way to make you happy. This includes the restaurant staff.

Restaurant: Amazing food. Yes, pricey breakfast buffet with not alot ot choose from, but worked for me.

Clean: the hallways and elevator neede cleaning. The room was clean, but not great. I am extremely picky.. so take that for what it is worth. It was not horrible, and I would stay at this hotel again.

Beds: Not the best. They are okay, but could use with the current Hilton upgrade other hotels are getting.

Transportation: Call for a taxi first or your will have to walk to the Sheraton across a busy street to catch taxis.

All said.. a very convenient hotel. Wonderful restaurant, starbucks service, staff... better then most of the other hotels in Boston.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominique Marty, General Manager at Hilton Boston Back Bay, responded to this review
6 February 2012
Thank you for your review. I am pleased to hear you enjoyed your stay and I will let our team know that they helped you have a great stay with us. All of us at Hilton are passionate about hospitality, so I apologize the cleanliness in the hallways and guest room were not up to your standards. The upkeep of our property is something we take great pride in so I will address this matter with our housekeeping team. Once again, thank you for your review. We look forward to welcoming you back next time you are in Boston.

Warm Regards,
Dominique Marty, General Manager
Hilton Boston Back Bay
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New York, NY, United States
1 review
“Awesome Weekend!”
5 of 5 stars Reviewed 1 February 2012

I stayed here at the Back Bay Hilton and loved it! I was attending a dental conference and wanted to stay near the conference site and near the action of the city. This place was centrally located to everything......shops, dining, tours, ect. I had the best time too. The staff was extremely courteous, the room was totally modern and super clean. I used the gym and pool too. The parking was on site. Also, the best shops are right outside. I had to buy gifts and my favorite store Saks Fifth Ave was a minute walk. Then, I was off to eat at the best street, Newberry. I will def stay again. I hope this all helps and wish all who stay here the same pleasant and wonderful experience I enjoyed.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominique Marty, General Manager at Hilton Boston Back Bay, responded to this review
2 February 2012
Thank you for your kind words. We appreciate the opportunity to welcome you and we sincerely appreciate your business. If there is anything we can do to enhance our services please let us know. We are always listening to our Guests. Thanks again for choosing the Hilton Boston Back Bay. We look forward to seeing you again upon your next trip to Boston.

Warm Regards,
Dominique Marty, General Manager
Hilton Boston Back Bay
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New York City, New York
Contributor
15 reviews 15 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Conveniently located, sound hotel”
4 of 5 stars Reviewed 30 January 2012

This hotel was very modern and up-to-date. The staff were friendly and helpful, so the service was excellent. And the business center was very nice. However, the room did not have a microwave or refrigerator. And parking was $41 for over night parking.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominique Marty, General Manager at Hilton Boston Back Bay, responded to this review
1 February 2012
I am very happy to read your comments about your recent stay and glad that you found the location and service levels of our hotel to your satisfaction. However, I understand that you were unhappy with the parking charges and while we do charge for parking we try to stay as competitive as possible within the downtown Boston area.

Warm Regards,
Dominique Marty, General Manager
Hilton Boston Back Bay
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Atlanta
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Great hotel in a great location!”
4 of 5 stars Reviewed 28 January 2012

I am a Diamond Level member in Hilton program, so I always stay at Hilton when I can. This is a great property in a really great location. Very close to many restaurants and shopping and highly recommend. Not quite the level of the Intercontinental, but really great. Quiet bar, but great service and great food. The Club Sandwhich for lunch is awesome!

  • Stayed January 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Dominique Marty, General Manager at Hilton Boston Back Bay, responded to this review
30 January 2012
Thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels.

Dominique Marty, General Manager
Hilton Boston Back Bay
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Toronto, Canada
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Well-located, sensible hotel”
4 of 5 stars Reviewed 27 January 2012

I liked 1) the location which is near Newberry Street and a good sized mall 2) the hotel room is reasonably up to date, quite modern 3) reasonable gym equipment 4) staff - quite friendly and helpful

I didn't like 1) the pillows, which were very uncomfortable 2) the standard buffet was a bit disappointing

All in all - a sound hotel choice

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask SaqibQ about Hilton Boston Back Bay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominique Marty, General Manager at Hilton Boston Back Bay, responded to this review
30 January 2012
Just wanted to thank you for your recent stay here at the Hilton Boston Back Bay! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.

Warm Regards,
Dominique Marty, General Manager
Hilton Boston Back Bay
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Additional Information about Hilton Boston Back Bay

  • Hilton Hotel Boston
  • Hilton Boston
  • Boston Hilton
  • Hilton Boston Back Bay Hotel
Address: 40 Dalton Street, Boston, MA 02115-3123
Price range (per night):* INR12,918 - 31,930

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