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Holiday Inn Asheville Biltmore East – reviews, photos

3.0 of 5
1450 Tunnel Rd., Asheville, NC 28805
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Holiday Inn Asheville Biltmore East
Ranked #17 of 58 hotels in Asheville
4.5 of 5 stars 208 Reviews
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208 reviews from our community

What travellers say about this hotel
  • Friendly and helpful(6)
  • Very nice(4)
  • House next door(3)
  • Mountain view(3)
Traveller rating
    102
    65
    25
    12
    4
Only show reviews for Family (58) | Couples (61) | Business (21)
Date Rating
pbarr94413
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Nice and Convenient”
4 of 5 stars Reviewed 22 December 2011
1
person found this review helpful

We stayed at this hotel on the way home after a visit with the in-laws. Our two objectives while in Asheville were to: (1) Visit the Biltmore Estate for the holiday tour and (2) Do some holiday shopping in Downtown Asheville. Both were accomplished easily from this conveniently located hotel near I-40 (easy access to the Biltmore) and on Tunnel Road (easy access to the downtown). This is a very clean nicely decorated hotel. We ate dinner in the restaurant and enjoyed it very much. We did not take advantage of the buffet breakfast since we had other plans. The staff was very friendly and helpful. The room was extremely clean and well decorated. The king size bed was very comfortable. The only complaint we had was the hot water could have been hotter. Other than that, we thoroughly enjoyed our stay and would stay there again.

Room Tip: Ask for a quiet room on a high floor. The views are nice of the mountains. Highway traffic is mini...
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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LindsayDiehl, President Assistant at Holiday Inn Asheville Biltmore East, responded to this review
4 January 2012
Thank you for choosing to stay at our award-winning Holiday Inn Biltmore East located in the beautiful mountains of Asheville, North Carolina. We appreciate your business and your review. Our convenient location to Asheville makes us an excellent value! We are pleased that you enjoyed your stay with us and are looking forward to having the privilege of serving you again in the very near future. Lindsay Diehl, Mountain Top Management, LLC
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Virginia
Senior Contributor
40 reviews 40 reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
“Nice property”
4 of 5 stars Reviewed 21 December 2011

We stayed at the Holiday Inn on a recent visit to Asheville. The property was very nice and clean. The beds were comfortable. The staff was friendly.

On the negative side, the water pressure in the bathroom was very weak. The room was way too warm with no way to control the heat. The breakfast buffet was not very appealing.

Overall, the postives outweighed the negatives.

  • Stayed December 2011, travelled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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LindsayDiehl, President Assistant at Holiday Inn Asheville Biltmore East, responded to this review
4 January 2012
Thank you for choosing to stay at our award-winning Holiday Inn Biltmore East in Asheville, North Carolina. We appreciate your business and your review. Every room in our hotel is equipped with either a wall thermostat or a floor unit which allows our guests to have full control of the heat and/or air conditioning in their rooms. Previously, the hotel restaurant was leased out to a local entrepreneur. We have listened to our guests comments and have taken back full control of the hotel restaurant, including the free breakfast, and have already made improvements to our breakfast selections. We hope that we will have the privilege of serving you again in the very near future. Lindsay Diehl, Mountain Top Management, LLC
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Charlotte, North Carolina
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Good price, clean. Will stay again.”
3 of 5 stars Reviewed 17 December 2011

Only drawback we felt was the breakfast.
We've stayed in a lot of HI's and this one had an adequate breakfast but needed more fruit.
Mini-mufffins were stale.
If your not a breakfast person, then the place is excellent. Right of I-40 exit 55. Close to Asheville but wo the high asheville prices.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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LindsayDiehl, President Assistant at Holiday Inn Asheville Biltmore East, responded to this review
4 January 2012
Thank you for choosing to stay at our award-winning Holiday Inn Biltmore East in beautiful Asheville, North Carolina. We appreciate your business as well as your review. We take each comment seriously and will make every effort to improve upon our hotel. Previously, the hotel restaurant was leased out to a local entrepreneur. We have listened to our guests comments and have taken back full control of the hotel restaurant, including the free breakfast, and have already made improvements to our breakfast selections. We hope that we will have the privilege of serving you again in the very near future. Lindsay Diehl, Mountain Top Management, LLC
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Great pet friendly hotel”
4 of 5 stars Reviewed 15 December 2011

My wife, daughter (6), I, and our 2 dogs (7 yr old lab mixes) spent a weekend here while visiting Asheville, Chimney Rock, and Grandfather Mountain. I have to say that this is one of the best pet friendly hotels that we have ever stayed at, especially for the low pet fee. We have paid double and triple pet fees for rooms that were not nearly as clean as ours was. You really couldn't even tell it was a pet friendly room...no dog hair, no smell...very pleasant. We saw several other families there with pets as well. The hotel itself is very good for the price. The location is good as you are within a short drive of just about everything Asheville has to offer, including a wonderful downtown scene. The free breakfast buffet was OK, but there are many other places nearby and downtown to have a much better breakfast. All-in-all, we had a great stay and will definitely be staying here again on our next trip to the Asheville area.

  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Carolina
Senior Contributor
37 reviews 37 reviews
Reviews in 25 cities Reviews in 25 cities
6 helpful votes 6 helpful votes
“Guest Should STILL Be Advised of Security”
3 of 5 stars Reviewed 9 December 2011

We stayed there December 6th, 2011. After checking into the room we got a call asking if everything was o.k. - liked that. After eating dinner, we entered the side door at 9:45 p.m. and the automatic doors opened up when we walked up to the door. The sign reads key card needed after 7 p.m. We we asked at the front desk why the door was not locked she responded without hardly looking up from her computer "Oh, we never lock that door until at least after 11 p.m. there are just to many people coming in until then". We frequently stay in a much larger larger hotel in another city that also has a separate side entrance and that door requires a key card 24/7. Someone will have to explain their logic, because it certainly evaded us. The room is was a nice size, but bathroom sink has no counter space. Refrigerator in room knocked all night waking us up. We ate their "full service breakfast" that was minimal and never did see an attendant in the restaurant, even though a couple of things needed attending. Price is good for the area, but I would consider paying a little more for better service on our next visit.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Holiday Inn Asheville Biltmore East

  • Holiday Inn Asheville
  • Asheville Holiday Inn
Address: 1450 Tunnel Rd., Asheville, NC 28805
Price range (per night):* INR6,487 - 10,793

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