We have stayed here several times over the past few years (this is an updated review) , and it has slipped some this trip. First, know that it is nowhere near the "Biltmore" - it is several miles out of town and not near much except the "Billy Graham Training Center" (?). The rooms are reasonable quality in this renovated property - the beds are comfortable and so long as you don't stay in one of the 2 rooms facing the road (as we did), it is fairly quiet. Here's what slipped: The breakfast service is still a joke. Both days we tried it at about 9:20. They were out of milk, sausage, eggs and most fruit on one slow day. The other day they had no OJ, sausage, biscuits muffins/danish or fruit. It seems as the one person maintaining it disappears at critical times, hoping you just leave - as we did. So, don't count on it if it is at all busy or later than very early in the morning. In the room, the maid turned the heat to "fan", letting the room cool off during the day - a minor annoyance.

We had been in the Mountains all day and we were all very hungry and tired! Went to several other hotels in the area, we needed a room with 2 kings or a king and hide a bed-all the other places only had 2 doubles, (my husband and I are not little people) and we had our granddaughter with us . The prices for 2 doubles were $70-120-HELLO?!? We decided to try Quality and that is exactly what we received!! They had 1 king with a hide a bed in a beauitul suite for only$65-SHOCKED! The breakfast was GREAT, the room was beautiful and clean and the front desk employee was very knowledgeable and kind!!

We arrived at this hotel after a long day at the Biltmore. Our "non smoking" room smelled like a mixture of smoke, urine and lemon pledge. The pillows were folded in half for decoration but when you unfolded them they were still very small and flat (you only get three pillows on each bed). The bathrooms were clean and they were in good condition except the toliet that chooses when it wants to flush. The free breakfast had a limited selection of hot food and the decaf coffee was empty and was never filled back up. The regular coffee and hot water also ran out during our time at the "corner cafe breakfast." Overall, the price was reasonable but not for what you receive in return.

I posted a review about the comfort of the beds from my stay in june of this year. Crystal Camacho the Guest Relations Manager replied to my post saying that I should come back that they have renovated and have all new beds. We booked with them for mid October and got up there to find nothing had been done and all the beds were the same. This left me in a last minute rush trying to find a local hotel in the same price range. We stayed at the comfort inn in black mountain for the first night then moved to the days inn across the street from this hotel for the remainder of our stay. Came back to talk to the manager the next day to let her know what had happened. She informed me that the manager from the comfort inn often times replies to their reviews on here and that there renovations wont happen until Feb or March 2012.

My advice, dont stay here. Not just because of the comfort of the beds but because they dont care about our opinions and would rather post replies that are filled with lies in an effort to make their establishment look better than it is.