Crystal --, Director of Sales / GM could care less how much business you give this property. No love given for returning and you're just as good as the last person that walked through the front door. After staying here 3 times over the years, I should know. She is also horrid at handling anything out of the ordinary that may arise during a stay. Witness this by reading some of the previous reviewer's unresolved issues.

The property itself has fallen into disrepair. Well worn and mattresses that really need to be replaced. Towels were worn and the window was streaked with dirt as if they hadn't been cleaned in years.

Breakfast here is just OK. The breakfast lady was nice though.

At the end of the day however it all boils down to customer service or in this case the lack of it. If I were the owner it would be my first task to replace Crystal -- as soon as possible. Her lack of expertise has tainted this once above average hotel.

Stay away... lots of other places in down that will appreciate your business more.

We have family in the area and were excited to be visiting for a long weekend. We scheduled and paid for our reservation weeks in advance. Upon arriving at the hotel around midnight the front desk clerk had been advised our reservation had been bumped and to tell us we would need to find a room elsewhere. The reason for booking a suite was the fact we have 6 people in our family and many of hotels in the area do not accommodate 6 in a single room. The front desk clerk was kind and polite as could be, however the manager, when called, wasn't so nice or interested in professionally addressing the problem. Well..lets back up. If it was going to be handled professionally, I would have received a call in advance when this occured earlier in the evening. After some time of refusing to accept the hotels errors and burden the time and added expenses of finding a room for a long holiday weekend in the middle of the night, the hotel made alternate accommodations for us... 18 miles outside of Asheville at a Quality Inn which has not been renovated in approximately 40 years. Credit to the Quality Inn, the rooms were clean and the staff were great. Bottom line..it is not the fact that the hotel screwed up, it's the way the manager handled the situation.

This hotel is just NOT Comfort Suites type quality and should be re-branded as Comfort Inn or a Quality Inn.
We arrived to a front desk full of people just "hanging out'. They didnt seem in a hurry to do anything and that concerned me. The ONE elevator for the entire 5 floor building was out and we were forced to stay on the second floor in a postage stamp sized room and miniscule bathroom. I was understanding because on a Sunday, nobody could come to fix the elevator. I told the staff that I expected to be moved as soon as the elevator worked or I would check out. After all, if Im paying for Comfort Suites, I want the upper floor suite I paid for and not the stamp room and mini bath.

Next morning, we had a great breakfast and were able to change rooms. Im sorry to say that had a sofa as the only addition and were more cramped.

My advice? If its the right price, the beds are nice. If not, move on.

everything was as expected. the room we stayed was quiet and nice. no fishy signs of neglect of any kind, which made it stand out from the other places we stayed.
the only quibble is that the elevator was a little slow--a single elevator servicing all five floors. other than that, it was a great two-night stay. will recommend to any one and will stay next time in town.