From the outside the hotel looks older, but inside is nice and therooms are comfortable. The hotel is cntrally located so that walking anywhere downtown is easy. The breakfast in the hotel restaurant is a little overpirced, but it was good and the service was great. After a mix up with the bill all was settled and overall a nice stay. Will return.

My daughter and I stayed at this hotel for an event in downtown Asheville. The hotel is in a convenient location right off of the I-240 spur and in very easy walking distance to anywhere downtown. The room on the 2nd floor was very comfortable and clean, and it was one of the quietest hotel rooms I have ever stayed in - I could barely hear the heat/cooling system when it was on. There is a Chop House restaurant attached to the hotel - I did not eat there, but I sat with my daughter at the very nice bar and enjoyed a well-made Gin and Tonic. The check-in was quick and efficient, and parking was very handy as well. I will definitely put this hotel at the top of my list when I'm looking to stay in Asheville again!

I'd read many of the reviews here which said that if you are a Starwood member, you should ask for the 5th floor (which, as it turns out is set aside for SPG members as per a sign just off the lift), and get a room on the town side, not the highway side. If you can manage those two things, your stay should be fine.
It's not the newest hotel, and the room windows are desperately in need of being washed, but it's clean and tidy. It's also generally going to be cheaper than the Renaissance (right across the street) or the Indigo and if you just want to sleep, it's fine. There's free wi-fi (at least on the 5th floor), free bottled water and descent toiletries. Front desk staff is nice, and they try hard to make sure you're happy.
We were checking in on New Year's Day, so no rooms were clean when we arrived. Understandable, certainly, and we were offered the first king room that came up on the town side. It was on the 3rd floor, and unfortunately smelled of smoke, probably from a drunken NYE party the night before. They apologised and immediately sent a cleaner up to the hallowed 5th floor to clean a king room. 30 minutes later, and we're in, settled and the room is great. Better bed linens, better carpet, the window opens.
One tip: If you do eat breakfast at the hotel restaurant, get your coffee from next to the front desk before you go in. The restaurant charges $2 for coffee, but it's free from the lobby. Go figure. Even the waitress thinks it's silly.
This isn't 5* luxury, but if you're visiting Asheville's downtown, it's a good stop. I'd stay again. Oh, and the pet thing worried me, too, and I normally avoid 'pet-friendly' but we shared our floor with a giant German Shepherd and her owners and didn't hear a peep from either!

My husband and I stayed at this hotel for two nights while visiting the Biltmore. The location is great, good walking distance to downtown (two blocks) and a short drive to tunnel rd (lots of reasturants). After reading the prior reviews I was weary of this hotel but did not smell any odors in the hotel, however the hallways are very dark.
The doors do "slam" but after a while I think we got used to hearing it.
The lack of ice/vending machines was a little annoying. They are only located on every other floor and after I finally found ice, the room card is required to get any ice to dispense, (which I did not have on me)
The rooms are a decent size, however the bathrooms lacked size- I would suggest moving the towel bar away from directly infront of the toilet.

For the price I would say this hotel was worth it, but I would not pay over $100.00 a night.