The hotel was nice and what you would expect from a Holiday Inn. The staff was friendly and helpful but it was not an easy walk to the downtown area. A little over a mile and you have to go through a busy tunnel. Would not have been a problem in the summer or warmer weather. Overall would have stayed some where cheaper and further away because we ended up driving downtown anyway.

We stayed here because of the close proximity to downtown and its reasonable room rates. The hotel itself is in okay condition. The front desk staff were not very welcoming, just doing their jobs sort of attitude. Our room was adequate, although it needed some upkeep, notably the peeling paint in the bathroom. There's not much available right by the hotel, just a grocery store and some not-so-great restaurants. You pretty much have to drive downtown for anything decent. We would've been satisfied with this hotel if it weren't so noisy. The doors are, by design, made to slam closed and make a lot of noise. So all night long, you will hear people coming and going because of the slamming doors, which was really jarring. I suppose your experience will vary depending on how quiet your neighbors are.

Super location to downtown, Biltmore, River Arts district. All very easy drives (not walking distance. Across from grocery store and near all kinds of national chain restuarants. Room seemed clean, nice size. Safe didn't work. Won't go back though bc beds are hard as cement. Front desk said some people love them but I can't see how. The floor would have been more comfortable. Seriously, there was absolutely no give at all.

Hubby, baby, and I stayed here to attend a function. There was coffee in our room but no tea bags. They wanted to charge us $1.40 per tea bag! They did not replace the mouthwash that I had to toss because it was open. Nor did they stock the bathroom with a shower cap. Hubby is a preferred member and all we were given at check in was 2 bottles of water. We've stayed at many different HI all over the US as well as abroad and MOST times are given a little gift bag with cookies, chips, etc.
Also, the pool is VERY small. Not for swimming.
Overall, the location is decent NOT DOWNTOWN, the suite is spacious, clean, and the gym is doable.