We recently stayed at the Crowne Plaza in Asheville, what an experience and I don't mean good.
Noisy, dirty, old and completely uninterested in their customers.
We are Platinum card holders with ICG and they didn't care at all, we didn't get anything that we had pre booked, not even the right room standard.
Avoid like the plague, oh and by the way it is another franchised one, ICG really do need to check them more closely, they give them their brand to maintain not to destroy.

Trash and wet clothes in hallways, carpets stained, hair in bed. AC/heat unit very old and loud. Had to use earplugs to sleep as other tenants dogs were barking and people talking in hallways till 4am. Overall experience will make you feel dirty.

I should learn to ignore the worst and best reviews when researching hotels on Trip Advisor. This is the second time in recent memory that I've checked into a hotel expecting a horror show, and found things to be perfectly fine. This time I was attending a major dance event held at the Crowne Plaza in Asheville. Over a 5 day period, the hotel hosted a large contingent of young, energetic dancers...no easy task, believe me. But through it all, staff remained courteous, service was good, and the rooms were nicely cleaned every day. Sure, it's an older property, with attendant deficits. The elevators are small (and slow during peak times), hallway noise is an issue (foam earplugs worked for me), and it is hard to find (even with a map). But overall the property seemed well maintained, the beds were super comfy (with lovely soft pillows), the rooms were spacious, and you have access to a large, modern health club a short walk away (with an indoor pool). We were happy with our stay, and would recommend this hotel.

The hotel is undergoing renovations in some areas but overall everything was nice. The health club with indoor pool was a hit with my children. The breakfast buffet was well stocked and had plenty of selections. The room was a good size with comfortable beds. The location was very close to downtown Asheville.

The only bad thing was that the hallway noise was not blocked out by the room walls.