rude desk clerk. loud hvac overcharged on the room

A trip to Biltmore for the Christmas holidays was planned and this hotel was chosen by my friend who was not very familiar with the area.
While traveling to, I realized it was NOT on the usual strip of hotels in the Biltmore Village.
It was about 12-15 min away.
Very nice, clean accomodations; helpful staff. Especially when I walked in to our room and my eye began to water. I started sneezing, my nose clogged up within 10 min of being in the room!
It was not smoke, I couldn't figure it out!
I stepped outside on the cute balcony to get some fresh cold air. Gathered myself together and went back in.
The sneezing started again. (Please note-I am not one of those people that takes meds for allergies constantly, and only has 1-2 sinus infections/yr.)
There was a different odor in the room, but not offensive.
When I mentioned it to the front desk, they were aware of the sensitivity of some people.
I asked for a de-ionizer. They took it up for me and after dinner, the room was much better.
We did have to leave it on the whole time.
Found out from the day staff it was the combination of cleaning chemicals required by HIE to clean. Nothing they can do. Very apologetic.
Otherwise, excellent.

The staff recommended the local restaurants for which we would get a 10% disc. We tried one-the steak place (can't remember name)
It was one of the best places I have eaten. I asked for a center cut filet, rare and I got it!
My friend asked for the prime rib and it was an excellent cut.
Salads, veg and starch came with the meal.
Outstanding service and quality.
Price? Around $40, and that includes tip, and 2 beers!
Compared to eating at the Biltmore Stable or Deerpark, eat at the local and then do your tours.
Didn't check out the mall nearby, spent the day at Biltmore Village and ate at the Country Kitchen.

We needed a room in Asheville at the last minute during "Leaf Looking" season and this was the only hotel available, so we were a little nervous, but the hotel turned out to be just fine. The room was comfortable and quiet and the breakfast was very good. Some previous reviewers mentioned renovations, but those had evidently all been completed as everything looked up- to-date and there was no construction anywhere in sight. We had to have our room keys updated twice, but the front desk attendant was very polite. It was a bit of a drive to downtown, but a good value during peak season.

Oct 29 - 31. Checked in early to rude desk clerk. Specific non-smoking room smelled of smoke. Refrigerator made very loud thumping sound. HVAC unit worked but fan was a bit off balance adding to room noise. When we requested a new room we were denied. Requested to cancel reservation to go to another hotel but was informed since the reservation was created online we could cancel but would still be charged full price. In the end stayed at the hotel and slept terribly.

Continental breakfast was nice.