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Holiday Inn Express Asheville - Biltmore Square Mall – reviews, photos

2.5 of 5
1 Wedgefield Drive, Asheville, NC 28806
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Holiday Inn Express Asheville - Biltmore Square Mall
Ranked #27 of 58 hotels in Asheville
4.0 of 5 stars 145 Reviews
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145 reviews from our community

What travellers say about this hotel
  • Ridge parkway(5)
  • Very clean(4)
  • Front desk staff(4)
  • Hot tub(3)
Traveller rating
    54
    59
    16
    10
    6
Only show reviews for Family (42) | Couples (57) | Business (1)
Date Rating
Savannah, Georgia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
“Could be more helpful”
2 of 5 stars Reviewed 1 November 2011

Oct 29 - 31. Checked in early to rude desk clerk. Specific non-smoking room smelled of smoke. Refrigerator made very loud thumping sound. HVAC unit worked but fan was a bit off balance adding to room noise. When we requested a new room we were denied. Requested to cancel reservation to go to another hotel but was informed since the reservation was created online we could cancel but would still be charged full price. In the end stayed at the hotel and slept terribly.

Continental breakfast was nice.

Room Tip: Our room had a large amount of AC and Fridge noise. Request to be shown the room before accepting.
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  • Stayed October 2011, travelled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellen Pettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review
25 November 2011
Thank you so much for your feedback about your recent stay with us. Please accept my apologies. This is definitely not our usual custom & I will address this immediately with our team.
Sincerely
Ellen Pettigrew
Sales Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indiana
Contributor
19 reviews 19 reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
“Grumpy front desk”
3 of 5 stars Reviewed 30 October 2011

We stayed here for 2 nights so we could tour the Biltmore Estate.

The front desk checked us in because it was their job. No one went out of their way or spoke more than needed to us.

They were packed the first night we were there so we got stuck with a "basement" room with a street level view of a parking lot and an actual street. The room and bathroom were updated and very clean.

Free breakfast with a pretty decent amount of choices. Outdoor pool. Just off the highway and close to some restaurants and a small shopping mall. It was about 15 minutes to Biltmore.

  • Stayed October 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask shantikay about Holiday Inn Express Asheville - Biltmore Square Mall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellen Pettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review
25 November 2011
Thank you for your stay with us and your kind comments about our hotel. We try to accommodate all room requests when we have the rooms. We are looking forward to seeing you again.
Sincerely,
Ellen Pettigrew
Sales Director
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Rogersville, Missouri
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Nice”
4 of 5 stars Reviewed 22 October 2011
1
person found this review helpful

We checked in on Oct 16th and left Oct 20th. It was very nice for the money. It was very clean, and the staff was helpful.

Room Tip: I think that if I had thought about it more I would have gotten the suite instead of the regular roo...
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  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask David M about Holiday Inn Express Asheville - Biltmore Square Mall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellen Pettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review
25 November 2011
Thank you so much for staying with us here at the Holiday Inn Express. We look forward to seeing you again!
Ellen Pettigrew
Sales Director
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Brentwood, Tennessee
Senior Contributor
28 reviews 28 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Great hotel at a reasonable price nice views”
5 of 5 stars Reviewed 13 October 2011
2
people found this review helpful

Heres one place I think you can go with a favorable experience with balcony to see the wonderful mountains . Try to get a balcony unit and it will add to your experience . This is one of the better hotels in Asheville, N.C. and I am a member of the Biltmore long term club. make sure you get in early because it does fill up.

Room Tip: Look at the Lobby first this is a good indication of things to come the carpet down the hall way...
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  • Stayed June 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ellen Pettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review
25 November 2011
Thank you for your awesome review! We are looking forward to seeing you again!
Ellen Pettigrew
Sales Director
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Winston Salem, North Carolina
Top Contributor
58 reviews 58 reviews
Reviews in 36 cities Reviews in 36 cities
69 helpful votes 69 helpful votes
“Newer Property”
4 of 5 stars Reviewed 10 October 2011
1
person found this review helpful

We went to check in early and ask for a balcony around 3 p.m. on a Saturday, and the clerk was not super helpful. It was a busy weekend, but the only room she offered was one that opened up to the roof of the entrance. Not exactly a great view, and she didn't seem to realize it. First impressions are everything, and the clerk didn't make one -- she was also discussing *how many* hours she'd worked with the manger while we walked through.

The room itself was fairly well updated in decor and we slept well with minimal noise from the hall or adjoining rooms. e.g. when I went to the ice machine basically across the hall from our room my husband didn't even hear me, and couldn't believe the machine was so close. The shower had great water pressure/steam, and the a/c heating unit didn't make too much noise--just white noise. The breakfast was a step above Hampton Inn, with a mix of hot and cold items.

Would stay there again, as it was one of the newer/nicer looking properties in Asheville we've stayed at.

  • Stayed October 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
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Ellen Pettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review
25 November 2011
Thank you for staying at our hotel. I would suggest the next time to book our King Suites.
Besides the first floor all of our suites have a balcony with a nice view. We are looking forward to seeing you again!
Ellen Pettigrew
Sales Director
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Additional Information about Holiday Inn Express Asheville - Biltmore Square Mall

  • Holiday Inn Express Asheville
  • Holiday Inn Asheville
  • Biltmore Square Mall
  • Asheville Holiday Inn
Address: 1 Wedgefield Drive, Asheville, NC 28806
Price range (per night):* INR5,657 - 9,018

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Holiday Inn Express Asheville - Biltmore Square Mall
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