The hotel was very impressive physically but the extension of compassion from the staff was
overwhelming. I was in town receiving surgery and received more than I could have ever expected. To my surprise there was a get well card waiting for me in my room when checked in. It was signed by all the staff. It is the little things in life that are much more meaningful than the grandiose. That kind gesture will be everlasting to me. You have an awesome team.
Thank you Andrea, Josh, Billie, Kayla, Brenda,Brad,Mason,Barbara, Paula,Tracy, TR and Bo.You have friends in myself and my family. A positive attitude in life is free thanks for passing it on. J Cain
Room Tip: Just experience it for yourself.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
12 January 2012
Thank you so much for taking the time to write such a glowing review. It was our pleasure to serve you while you were having surgery in Asheville. We hope that your time with us was restful and healing. I will be sure to share your kind words with my team. I am sure that it will make their day as it has made mine. We hope that you are well soon and that we will be able to serve you again!
Sincerely,
Andrea Coon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC