After having gone online and performed endless searches of great cabin rentals for Gunnison, CO for a family vacation, I found WildWood Resort&Cabin Rentals. I liked what I saw and read on the website and decided to give them a call and make a reservation. On the website, it shows 3 different styles of cabins. The one that caught my attention was the 115, Wildrose. I saw that it sleeps 8 however I was going to have a total of 11 people. I called and the first lady I spoke described the cabin as beautiful and desloate from other places around it, stating it had its own yard and was about 5 blocks away from the Gunnison river. I told her I had 11 people and she indicated that the cabin was more than large enough to accomodate that many people. She said they have available cots for $10 more per cot per day if needed, however I told we would bring our own air mattresses and she said that was fine. She had no issue with me bringing 11 people and did not charge me for the extra amount of people. She did offer the Wildriver which is a duplex but I told her we didn't want to be near anyone else, we wanted a desolate area and told her once again I absolutely did not want the duplex. She stated the 8 people is put on there for the Wildrose because they have a total of 3 rooms and 4 beds, enough to fit at least 8 people that could have their own bed and rooms but again assured me that it would be large enough to fit 11 and assured that I would have the Wildrose. I asked her about the pets policy because I was thinking of bringing my dog (shar-pei) and she said that he would be approved with another $10 per dog per night fee. I decided against it because I told her that I would keep my dog outside, possibly in a kennel that I could bring. She indicated that was probably not a good idea because of the wild animals there, and that its best to keep him inside. Well, my dog is rather large and I didn't want him in a cabin with 11 people already so I told her there would be no dogs. I made the reservation, and she sent a confirmation card in the mail. I had another group of people that decided they were going to go as well and they called to see if there were any other reservations available. They were offered the same cabin, during the week after us at a rate $30 less a night than what we were paying. She asked the lady she spoke to why it was so much less than what we were paying and was told that it's the same price for the entire month of August whether weekday or weekend. I ended up calling up myself and spoke to that lady and asked how come my friend was told this. She said that they were trying to fill their cabins for the month of August and dropped the rates but that she would be happy to match the price for me. She was extremely kind and extremely helpful the first two times I called in. We were offered the first time I made the reservation that if I paid the entire amount in cash, I could get 10% off however during this time she did indicate the 10% we originally were offered if paying cash could not be offered again since they dropped the rates, and I said that would be fine because this was still a much better deal...basically it was one or the other which again, was no problem. I again ensured that the Wildrose is what we would get and she said yes. A few hours later, I receive a call back from the owner who indicated that she could not honor this after all because she was already accomodating 11 people in one cabin rather than 8, so she would offer again the 10% but not the $30 off per night. I was a little upset about it because it was already said and done and was changed but didn't make a big deal of it and said that was fine. Wednesday afternoon, we arrive and go to check in. If you look on the website, there are 4 total room numbers, 105, 107, 115, and 111. The lady had told me those were 4 cabins they rent out like this, and led me to believe that that was it. To my dismay, this was somewhat untrue. There are only 4 cabins they rent out for visits like this, however there were many other cabins surrounding these ones that people actually live in. There were small yards in each of them, but they were so close to the cabin next to them that it was as if you shared the yard, like a duplex. We decided to just leave that alone and walked in the office. She gave us the key of room 107, Wildriver, the duplex. I told her I had specifically asked not to stay in the duplex, I was promised the Wildrose and that's what I paid for. She said the Wildrose had not been cleaned since the last visit and that the cleaning lady already left and she couldn't get her to come back. She told me that nobody was staying in the second part of the duplex until the next night. I told her that either way, I was clearly assured more than once that I would be given the Wildrose because I did not want to be close to anyone and am already upset that I was misled into believing that there were only 4 cabins from each other that are rented out and they were far away from one another. She says that there are only 4 cabins that they rent out and they are far away from one another. I told her that yes, I see that is true, but how many cabins are there in between these 4 that people live in...she had no response. She was very kind and extremely apologetic and said she would contact the owner so we could fix this. She gets on the phone and after a 2 minute discussion hands the phone to me. Immediately after I said "hello" the owner begins talking very angrily. She asked me what the problem was. I indicated to her that I was promised the Wildrose and am not being given it. She said all she could do is let us stay in the Wildriver for one night and once again stated there would be nobody staying in the other side of the duplex until the next night. She would have the cleaning lady come in first thing in the morning and we could move into the Wildrose. I told her that it was inconvenient because we would have to unpack everything (we had stuff to accomodate 11 people for 5 days) just to repack it the same night and unpack again the next day. I asked what she could do for the inconvenience. Her response.." Look, I'm already going out of my way to accomodate you 11 people. I am not going to do anything else for you. You can either stay, or you don't have to. I'm offering you this and you're not accepting it. What else do you expect me to do? We made a mistake and guess what, accidents do happen. If you don't want to stay here, you can go somewhere else. I won't refund your money because I'm not putting you guys in any danger or anything else that would require me to refund it." I was astonished. She was loud, rude, and completely arrogant and unwilling to do anything. Sad part was, from the beginning even after this, I didn't once get upset, yell, demand, nothing but was being treated like this. Well, we had no choice but to stay or else would be out over $800.00 we paid for this cabin and who knows how much else by staying somewhere else. We took her "offer" of staying in the duplex one night and would move into the Wildrose the next morning. We moved into the duplex. We were told nobody else would be staying on the other side of the duplex until the next night...imagine our surprise when there was a group already moved in. About a half hour later, the kind lady working behind the desk knocks at the door and tells us that she was going to try to find someone to clean the cabin and that she herself would help clean it for us so we could be in there that night because she felt so bad as to what we were going through and she herself knew what we were promised. She fulfilled her promise and got us in the cabin about 2 hours later at the most. When we arrive at the cabin, we see the yard and right next to our patio and bbq grill, there is a small lake...filled with moss, mold, and an awful, awful stench. We were told nothing about this. There wasn't even any type of fence between the stream and the yard, only about a 20 ft separation so of course, we couldn't even allow my little cousin to play there for fear he would fall in. We let everything go though, didn't complain, and began to enjoy our vacation. That evening, we all sat outside. Keep in mind this wasn't a bunch of mindless teenagers partying. This was myself, my sister, my fiancee, my parents, my great uncle and great aunt, my grandfather, my other aunt and uncle and 5 year old little cousin. We were sitting outside while my grandfather and great uncle were telling us stories of when they were younger. The cabin behind us decides to turn their porch light on and yell out the window for us to be quiet while we were laughing at my great uncle's story of him getting yelled by his mom for breaking her favorite vase. We ignored it. This is our vacation, we were hours and hundres of miles away from home, we paid hundreds of dollars to enjoy this vacation we had been saving up for for almost a year. We weren't being loud or obnoxious, we didn't even have any music on or kids running around, nothing. So we stayed outside...the light turns back on, the lady yells out the window again. This time, we got upset and just went in. We did have posters all over the cabin that says "quiet time" was at 9pm due to the people that lived there. I'm sorry but if you're choosing to live in a vacation spot, you need to expect that people are going to be up enjoying their vacation, not in bed by 9pm. The group that originally was going to stay up there after us decided to go up the same week and camped out near Blue Mesa. They came over for dinner (2 adults, and 1 child) and their 2 small dogs (Sheba Enu's). We did not allow the dogs inside the cabin so they tied them outside. Unfortunately, the dogs got loose, we didn't know. A cop knocks on our door and tells us that several neighbors complained that the dogs were running around. We apologized and showed him where the dogs were tired up and how they just got loose and unfortunately, we weren't aware of it or would have fixed the problem immediately. He was very kind and said he knows it was an accident, the dogs weren't causing any problems or posing any threat or dangers of any kind and told us just to be more careful. He said good-bye and left. Half of us stood inside and the others went outside again to enjoy the beautiful weather and a few more stories. Light goes on, lady yells out the window, and a cop goes by again, not for the dogs, but because of neighbor complains that we were outside past quiet time. Worst part is, the cop says they weren't complaining that we were "too loud" simply just out past 9. Once again, our night was cut short and ruined. The next morning, very early in the morning, the owner is knocking on the door. My aunt answers the door and she beginnings, once again, very rudely and very loudly, telling us that we were not to have dogs there. My aunt told her there were no dogs staying there, and explained the situation. The lady told her she didn't want to talk to her, she doesn't believe her and asked for me. My mother and great aunt got to the door before I did (because at this point, I was fed up and it wasn't going to be pretty) and once again told her the situation from the night before. The lady says, "Well, do you see that cabin there, and this one over here. People live there, so we have quiet time for them at 9pm. Respect that!" Our response: We were never told about that. We were told how great this "vacation spot" is and since we've been here we have nothing but problems and were misled on just about everything." Her response "We have quiet time at 9, there are flyers everywhere." She turns and walks away. Every few hours that we were actually at the cabin, we noticed the owner riding around and looking at our cabin for more than 5 minutes at a time in her little golf cart. It was eerie and disrespectful. It got to the point to where we didn't even stay at the cabin but went with the other group out to a camp site and had much more fun there, a place they stayed there for 5 days for less than a hundred bucks. Bottom line: this place and the owner is horrible. I would never recommend it to anyone wanting to enjoy a vacation. A bit petty to pull out the racist card but every person we ran into in that entire cabin area, caucasian. Us..well, Sais, Salinas, and Martinez are our last names...you catch the drift. The owner is rude, arrogant, harassing, evasive, uncheerful, all in all, horrible woman. We were promised a cabin far from others, a fun and friendly environment, a great vacation spot...we were given none of those. Instead we got a fight for the cabin we were originally promised, a filthy stream with an awful stench in a very dangerous area right next to where we grill our food, very unfriendly neighbors no more than 25-30ft from where we were sleeping, constant harassment from neighbors and the owner, a "peeping tom" owner, over $800.00 down the drain, and a completely ruined vacation. I'm so disgusted with how we were treated and how the owner of the company was the main part of that treatment. I would never recommend this place to anyone!