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Comfort Inn & Suites Los Alamos – reviews, photos

2.5 of 5
2455 Trinity Drive, Los Alamos, NM 87544 (Formerly Holiday Inn Express)
Hotel amenities
Comfort Inn & Suites Los Alamos
Comfort Inn & Suites Los Alamos
Comfort Inn & Suites Los Alamos
Comfort Inn & Suites Los Alamos
Comfort Inn & Suites Los Alamos
Comfort Inn & Suites Los Alamos
Ranked #3 of 7 hotels in Los Alamos
3.5 of 5 stars 14 Reviews
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14 reviews from our community

    Trip type
Traveller rating
    1
    10
    0
    0
    3
Date Rating
Depew, New York
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“A great place to stay.”
4 of 5 stars Reviewed 8 November 2010

Stayed one night on our way from Albuquerque to Farmington and it was wonderful: clean, comfortable, and the staff was very helpful. I have to say they did overbook even though we had a confirmed reservation and we had to take a smoking room rather than a non-smoking room - but they let us check it out first before charging us. The people who arrived 5 minutes after us also with a confirmed reservation were out of luck, but the front desk did make phone calls to find them a place to stay. The continental breakfast was wonderful, although crowded because of the number of guests they had staying.

  • Stayed October 2010, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Contributor
20 reviews 20 reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
“Someone else was in my room, Moldy food at breakfast”
1 of 5 stars Reviewed 24 September 2010
1
person found this review helpful

There may only be a handful of hotels in Los Alamos, but you can still do better than this.

After checking in, I went to my room and was very surprised to find that someone else's suitcases and personal belongings were in there. Turns out, the girl at the front desk (who had a horrible attitude) had checked out the gentleman who had been staying there all week and put me in his room. As a single woman, this definitely put my safety in jeopardy.

The rooms are very old and kind of grungy, but overall they were clean. The beds aren't very comfortable and the pillows are horrible.

The next morning, I went to their "hot continental breakfast" and found nothing but stale pastries and moldy bread. I went to the vending machine to buy a Nutrigrain bar and some pretzels to hold me over, and found that even those were old! The bar expired in June and the pretzels expired 2 weeks ago.

When I came back to my room that evening, my key no longer worked and I had to go to the front desk to get it fixed. Good thing I did, because I needed to correct the staff (again) about my requested check out date.

After I got that settled, I went back to my room and was surprised to find that housekeeping just didn't come that day. I called the front desk and this is how the conversation went:
Me: Housekeeping never came today.
Staff: Well if you want, I can come change your sheets.
Me: Okay, but I don't want to trouble you.
Staff: Okay then, have a good night. *Click*

Absolutely horrible. Stay somewhere else.

  • Stayed September 2010, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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“Confirmed reservation not honored twice!”
1 of 5 stars Reviewed 14 August 2010

After making my reservation weeks in advance, I arrived and was told that they were overbooked. They sent me to another hotel 30 minutes away. The same thing happened the next night when I arrived. I'll never stay there again.

  • Stayed August 2010, travelled on business
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask wildrnr about Comfort Inn & Suites Los Alamos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
USA
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Good stay.”
4 of 5 stars Reviewed 31 May 2010
1
person found this review helpful

Stayed 1 night in Los Alamos while traveling around New Mexico. The room was large and clean. I was in a room on the back of the hotel, facing a condo/apartment complex. Not a great view but very quiet - slept with the window open and heard no noise outside at all. My only complaint is that while the hotel does provide free internet access, it is not wireless. I was able to get the last internet cable available from the front desk. Both of the clips on it were broken and I was never able to use the internet. Not a huge deal as I was only here overnight, but the hotel really needs to upgrade to wireless internet. Overall, a good stay, clean and quiet room, well maintained.

  • Stayed May 2010, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask fishersgirl about Comfort Inn & Suites Los Alamos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alingsas, Sweden
Top Contributor
51 reviews 51 reviews
Reviews in 37 cities Reviews in 37 cities
26 helpful votes 26 helpful votes
“Fair value”
4 of 5 stars Reviewed 27 April 2010
1
person found this review helpful

Located right by the throughfare, some distance away from the town center proper.

Pros:
* no trouble with traffic noise
* quite adequate breakfast
* standard modern motel in a positive sense
* smoking room available

Cons:
* disinterested receptionist
* WiFi only in the lobby

  • Stayed April 2010, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask jolup about Comfort Inn & Suites Los Alamos
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Additional Information about Comfort Inn & Suites Los Alamos

  • Holiday Inn Los Alamos
  • Los Alamos Holiday Inn
Address: 2455 Trinity Drive, Los Alamos, NM 87544 (Formerly Holiday Inn Express)
Price range (per night):* INR5,041 - 6,497

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