Staying here is a bit of a risk. Hopefully, for many it pays off. For us it did not.
This is a two-story hotel in the middle of the Badlands prairie. It has beautiful views and friendly, helpful staff. Its also convenient to the National Park and Cedar Pass Lodge.
Unfortunately, we had a very miserable night here. The friendly person who checked us in let us pick from a number of rooms. The downstairs rooms seemed musty, so we went upstairs. Some rooms had old air conditioners, some newer. We picked a couple of rooms for our group and hoped for the best. The view was spectacular, and people were sitting outside their rooms on benches, just gazing into the distant badlands.
We did a quick check of the beds, and cringed a little. The mattresses and box springs were older and not of a good quality. There were a couple of worrisome spots on one. The beds are located on carpeted platforms, and it did not seem like the maids had used the vacuum attachments to clean around the edges.
If you stay in the Badlands, you have to expect bugs, outside, if not inside. We saw lots of grasshoppers, katydids and other insects outside as we took off to explore the area. Several storms were moving through, and after darting into the Cedar Pass Lodge during one severe storm, we returned to our hotel room. It was late and the hotel staff was off duty.
That was when we discovered the beetles. They were black and of varying sizes, and they were very good at climbing up the carpeting onto the bed. There were 6 of them. At that point, no one wanted to stay in this hotel but we didn't know where else to go. We thought about the car, but more storms were rolling in, and we felt out of options. We tried to reassure ourselves that these were NOT bedbugs. We protected all of our belongings in plastic bags and then tried very hard to get some sleep. All night strong storms moved through and I felt very vulnerable in this hotel in the middle of the prairie.
In the morning as we checked out, I spoke to the person at the desk, who was wonderful. She did everything she could to make it right for us and immediately took the maintenance man to the room to deal with the situation.
I guess these types of things can happen from time to time in wild areas. The staff was wonderful and I hope this hotel is headed in a good direction. But people invest a lot of their time, money and hearts in trips to places like the Badlands, and they deserve to know what kind of experiences to expect. That's why I decided to share the details of our experience.
When we go to the Badlands again, I think we'll stay in places with glowing reviews, like the Circle View Guest Ranch, or maybe someplace in Wall. But hopefully things will get better and better at the Badlands Inn.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC