Stayed at this property for an on-site business meeting. The hotel is located in the dreadful quagmire of Tyson’s Corner across from the Galleria. About the only reasons to stay here would be business in the area, or possibly to shop. For DC touring, there are better situated properties. This is an older property and our room on the ground floor behind reception smelled vaguely musty, perhaps from proximity to the pool. (As Priority members, we were told we had been given an “upgraded” room, so I wonder what the basic room looked like.) Bed was too soft and the thermostat was wonky. Nonetheless, the room was spotlessly clean and the bathroom large. Bath amenities were not remotely luxurious so don’t expect L’Occitane here. Shuttle service was provided across the street to the mall and (I believe) to the metro station. We had room service twice (exceptionally good) and had the breakfast buffet twice (perfectly serviceable). They gym was airy, clean, and modern. Where this hotel truly excels, however, is in excellent service. The staff could not have been more warm, professional, or accommodating. It easily lifts the quality of this property from a 3 to a 4, and for that reason, we would not hesitate to stay again if business brought us to the area.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22 November 2011
Hello MizLiz,
Thank you very much for taking the time to write such a thorough review of your experience.
We must agree… it is a little hectic and confusing around Tysons Corner right now due to all the new construction and changing traffic patterns. However, with all this growth in Tysons Corner comes a lot of exciting changes, including a brand new Metro (train) line that will be running right through the heart of Tysons Corner. And we are thrilled to say that our hotel will be right in the center of all the action and within a two-minute walk of one of the new Metro stations.
Having said that, we are so happy to know that you found our team to be warm, professional, and accommodating. We know that our service is one of the only things that we can fully control, so we pride ourselves on providing the best service excellence in the industry.
We hope to see you again soon when you are next in the Tysons Corner area so we can have the pleasure of serving you again.
Sincerely,
The Crowne Plaza Tysons Corner Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC