I hated hearing that this guest showed up at our Motel and wasn't happy with their welcome......In fact it kills me to hear it! I am so sorry we didn't make this guest feel more welcome and appreciated.

I encourage everyone coming to stay with us to let us know if there is any problem. We know we can't see everything so we rely on our guests to let us know if and when something is amiss. I checked with our staff and apparently we didn't know about the music problem. We take every opportunity to solve a problem when it arises. We have comment cards in our rooms as well to make sure we hear about problems that we need to address. We do have a noise policy and do what we can to make sure everyone can enjoy themselves while at our motel.

I want to mention that our showers will not "blast" you with water. We live in the desert and we are careful not to waste water. Our shower heads are the lower volume type to minimize water usage. I also installed a hot water circulation line this summer in our South building which means you don't have to run the water a long time to get the hot water. This solution saves 1000's of gallons of water and delivers hot water faster.

We also have a higher mineral content in our water here in Moab which means that we can get a calcium deposit build up if we aren't careful. This might have contributed to this persons comment about the shower? We soak our shower heads in a vinegar solution to break up the calcium build-up and for the most part we're really proud of how well our shower heads work. They are all getting worked on this winter for our deep clean. We open again on February 15th and I assure you that there won't be a problem with any shower head.

Keep the comments coming. We really do value them and know that we'll just keep getting better and better as a result!

Grant Peck
Owner, Inca Inn