We were very pleased with the room, the view was amazing and then we went to dinner!
The food was very disappointing. Not only was the service slow but the food was cold when it arrived and not worth the long wait. Very overpriced for the quality!!

One thing is certain about this place: The location is stunning. All in all, we had a lovely time, but the resort would do well to give a little more attention to details. We had just small gripes that weren't a big deal (moldy shower curtain, broken shade) but in comparison to other hotels that charge similar prices, the service, the details, and the food weren't nearly up to par. What we had for dinner was quite good but breakfast was lackluster for the prices. (Stale pastries, remarkably inattentive service.) Here, you are paying for the absolutely splendid location, but don't expect anything near the service you might get at another similarly priced hotel or resort. Also, FYI, an 18% gratuity is included on the restaurant checks and the waitstaff do not let you know this when they set down the check, which felt just a bit disingenuous.

Good things first....

Emily, the horse wrangler, was a terrific trail riding leader. Horses were terrific, including Frank and Greta! Summer provided a great massage!

Scenery and setting of the hotel is fantastic. Would be very hard to beat. Rooms, and river facing porch, were nice. However, the water heater (we think) and heating was very loud and noisy. Gas fireplace did not work. No small "niceties" such as flowers or chocolates (which you normally find in luxury hotels).

Service was not what you would expect from a "luxury" hotel, even during off-season. For example, at breakfast, asking for coffee - - the response was "...coffee service is in the other room....help yourself....". This included paper cups.... We had a Thanksgiving dinner, and the food quality was good. Atmosphere in the dining room was not special. Dark and cold.

Overall, we do not believe the Sorrel River was worth $450 per night (off-season price).

Let's hope the NYC absentee owner, and Small Luxury Hotels Organization, reads these reviews.......

We spent two nights at this wonderfully located lodge. The setting is great. The rooms, at least those facing the river , are excellent. Nicely decorated. But !
The fireplace did not work and we had to call reception and get a handyman to fix it. The room service menu was not available and it took quite some doing to get one from the reception. The water pressure of the shower was minimal, not sufficient to rinse hair well. The pressure in the bathtub however was good. When the heating in the room comes on, it makes a terrible noise, enough to wake you. The staff says they know the problem. So why not fix it ? Friendly little box near the door on the porch where they drop your invoice on departure day. Too bad people also use it as an ashtray.
Dinner at the restaurant was so so. Nice setting but uneven food. Lukewarm small portions, even for Europeans !
What really disturbed us was breakfast. The reservation indicated continental breakfast included. The reception had confirmed this upon arrival. The next morning, the waitress presented us with the breakfast menu. We asked for two continental breakfast. She told us they were no longer having continental breakfast because " We don't want to loose money in off season " . She added that " There are communication problems between the front desk and the restaurant " After a difficult argument we finally got orange juice, of course not freshly squeezed.
We had to ask for two plates after a plate was put in the center of the table with one sliced appled, one orange and perhaps fifteen blueberries, for two ! There were also one slice of toast for each and jam. The coffee cups had stained coffee marks. It looked very much as if the cups had not been washed. We were told that the stains happened when she had poured the coffee ! Hard to imagine ! Was she retaliating for us having insisted on continental breakfast ?
The staff at the reception had been friendly and helpful.
We had chosen the lodge because we normally like " Small luxury hotels of the world "
The only luxury in this case was the price , over $ 800 for two nights in off season.
Should Small luxury hotels of the World do more than accept their members yearly fee ?