Let's be clear up front. This is NOT the Ritz. The hotel is old, the rooms are small, the carpet is threadbare in places, and the elevator is scary (circa 1930s, I think!). They have NO AMENITIES. None. Zero. Now, let me tell you the rest of the story, and why I rated it four stars.
It's about the cost/value tradeoff. I am a mid-50's male traveling alone. I don't CARE about amenities -- all I need is a polite staff, a comfortable bed, a clean bathroom, and a good location for walking around a city. I stayed here on the recommendation of a friend, and immediately referred another friend to stay there the following week. All three of us had good experiences. Again, if you expect the Ritz, you will be disappointed. If you want value on a budget....the price cannot be beat, and the location is FABULOUS!
I stayed here for several days in late September 2011, and it was clear that the room had been recently repainted, there was newer carpeting in the hallways/common areas, and they have free wireless access in the common room on the second floor, which is a gathering spot for the many youth who stay there. They also appear to be in the process of replacing many of the beds (rotation was in process while I was there) The hotel is located LITERALLY next to the gate to Chinatown. shopping, markets, and lots of food options were mere minutes away in every direction.
West, it was two blocks to a fabulous Italian place and a cable car stop, there was a cafe caddy-corner from the hotel, and there were two Starbucks and a local coffeehouse all visible from my fifth floor window. :-) I walked to Fisherman's Wharf/Pier 39 in half an hour. North Beach was 20 minutes. Market Street about 10, and the Ferry Building and the Embarcadero & Justin Herman Plaza about 12 minutes. Union Square is only 5 minutes. Again, GREAT location. Staff are all Chinese, half speak only limited English, but they were all unfailingly polite. Love this place, and will return. If you want onsite breakfast or a concierge, spend more money and take a taxi. The rest of you, give this place a try!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC