I try to be fair and balanced with my reviews, as you'll see from others I've done, but this one is difficult. We'd booked for 5 nights but checked out after one. This hotel was such a disappointment in so many ways it's difficult to know where to start but first the positives. The bed was comfortable and the location is good. On the surface it looks like a good quality hotel and is priced accordingly.
So what went wrong. Check-in was good and efficient but when we got to the room and looked around, as you do, we were amazed to find the smallest bathroom I have ever seen in any hotel. It was so small the sink was actually outside of it, in the bedroom not in the bathroom!
The room was well decorated and spacious but, on closer inspection, you noticed the ill-fitting windows and antiquated 'through the window' air-con unit. It gave the appearance of this having been a basic motel at one time which had been given an only partially successful make-over.
The biggest shock was when we looked out of the window. The roman blinds were the only window covering so, when the blinds were down the room was dull and when up, the whole world, or at least that part of it occupying the rooms opposite, could see straight into our room. Daylight or privacy were the only two choices. And as the view consisted solely of the first floor roof with ventilation ducts and large air-con units – plus seeing what other guests were doing in their rooms, of course - we chose privacy, closed the blinds and put the room lights on when necessary.
The bathroom light also operated the one around the sink which, as I said, was not in the bathroom so, whenever the bathroom light was on, the bedroom was lit too, thus disturbing anyone still sleeping.
The air-con unit created far more noise than it did cool air so, in order to sleep we had to turn it off; being too hot was preferable to not sleeping at all.
I'm not a small guy, being 6'4” and about 230lb, but I pity anyone larger when using the bathroom toilet. I found one had to remove the toilet tissue roll from it's holder beforehand or perform some minor contortions later, and even basic functions were difficult in the confined space.
I'd also failed to notice when booking that the free wifi internet was only available in the lobby though, to be fair, it did say so quite clearly on their web site. So just be aware that they are still one of a thankfully shrinking number of hotels still charging for in-room internet – in their case $14.95 a day which adds significantly to the cost of your stay if you need to keep in touch with work or family.
And I could list other less important niggles - such as there only being one sachet of coffee in a double room so one of us had to do without, but compared to the other things they seem unimportant.
After one night, we had had enough. I went out early the next day and found a hotel opposite, called The Tuscan, who had a suitable room available and we checked out of the Sheraton never to return. Based on our stay there, I recommend you save yourself some time and effort and look elsewhere from the outset.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26 April 2012
Dear Stuart_S, thank you for taking the time to review our hotel and for the 4-star rating of our hotel cleanliness and location. I was pleased to hear you found our Sheraton Sweet Sleeper bed to be comfortable and both the location and price was to your liking. I do apologize you had issues with the size of our guest bathroom and the layout. Our hotel was designed in the 1970's where bath sizes were typically smaller than they are today, however when renovating, we took care to insure the vanity area included an open furniture design to assist with storing towels, bath supplies and other amenities below the countertop. My apologies this creating problems for you, however I do thank you for the visit and your patronage. Safe travels and warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC