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Sheraton Fisherman's Wharf Hotel – reviews, photos

4.0 of 5
2500 Mason Street, San Francisco, CA 94133
Hotel amenities
Sheraton Fisherman's Wharf Hotel
Sheraton Fisherman's Wharf Hotel
Sheraton Fisherman's Wharf Hotel
Sheraton Fisherman's Wharf Hotel
Sheraton Fisherman's Wharf Hotel
Sheraton Fisherman's Wharf Hotel
Ranked #107 of 239 hotels in San Francisco
3.5 of 5 stars 1313 Reviews
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1,313 reviews from our community

What travellers say about this hotel
  • Great location(76)
  • Fire pits(60)
  • Cable car(57)
  • Very friendly(29)
  • Union square(23)
  • Very nice(22)
  • Lobby area(17)
  • King bed(16)
  • Concierge desk(11)
  • Would definitely stay(11)
Traveller rating
    256
    541
    318
    127
    71
Only show reviews for Family (273) | Couples (421) | Business (120)
Date Rating
Nottingham, United Kingdom
Contributor
20 reviews 20 reviews
Reviews in 9 cities Reviews in 9 cities
27 helpful votes 27 helpful votes
“Great location, helpful staff in this bright hotel”
4 of 5 stars Reviewed 10 February 2012
3
people found this review helpful

We stayed here at the start of our trip to the US. We'd been travelling for 18 hours when we got here, due to connecting flights etc, and we were shattered. The lady on reception was brilliant, giving us a brief introduction to SF, showing us the map, telling us where ( and where not ) to go. The room was bright and clean, not overly large, but fine for what we needed. The location could not be better - great access to Fisherman's wharf, easy access to the cable cars and the receptionist had already told us about the 3 day travel card and given us a map of bus routes.

Overall, a really convenient place to stay - with good food nearby at Boudin and a supermarket next door.

  • Stayed August 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Hectorshouse09 about Sheraton Fisherman's Wharf Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review
17 February 2012
Dear Hectorshouse09, thank you so much for your revview and kind comments on our hotel. An 18 hour flight to get here sounds exhausting, but I was pleased our reception staff took good care upon your arrival and that you enjoyed our guestrooms and location. Thanks for the travel tip on the 3-day MUNI pass that will grant access to both the cable car and historic street car lines. It is an enjoyable way to get around and see the city. Many thanks for the visit and I wish you and your family warm regards,
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Reno, Nevada
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Refurbished very nice hotel”
4 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

Well, I wasn't sure about staying at the Sheraton at Fisherman's Wharf in San Francisco because I've known about that hotel for many years. It's been there for many years, and I was afraid it would be old and worn out. I traveled with a good friend, the woman who was my best friend in high school fifty years ago. It took a bit to figure out that you enter their driveway from a side street. The common areas are very nice and the personnel very helpful and friendly.

Our room overlooked the driveway where taxis enter to drop off people and where we left our car with valet. Now for the parking. Would you believe $51 per day! Parking in San Francisco is outrageous. The hotel was nice, but I'd be inclined to look around next time to see if I could find something with cheaper or free parking, possibly in the Van Ness area. It was a bit noisy in our room one night as people came into the lobby right below our window at all hours of the night.

The room was nicely appointed. New everything, except for the heater which worked just fine.

Now, for the beds. Fantastic! I don't know what they do to make those beds as comfy as they are, but I want to duplicate that feeling at home. I pulled back the sheets and found a tag saying the bed was a Serta P/S (which I assume stands for Serta Perfect Sleeper.) It didn't say if it was firm, soft, or whatever. I'd say it was somewhere between firm and medium firm. The sheets and pillowcases were smooth and tight weaved. I found that I could order those exact same sheets by going to Sheraton.com. Expensive but luxurious. And at only 300 thread count, which I have given up getting in recent years. These have some polyester in them. Feel so rich and smooth. Then, the blanket and duvet were also luxurious. I think I've made my point; I all but purred when I rooched down into that bed.

We did not try the hotel restaurants and instead walked to restaurants in the adjacent Fisherman's Wharf area. Be prepared for big time tourist attractions. Lots of junky shops and vendors but with really good seafood restaurants all over the place.

People with asthma and or/alergies might want to think about staying somewhere else; we both reacted to something. Don't have a clue what it was, but my eyes were bright red by the second day, and my friend was resorting to her inhaler for her asthma. We were both extremely uncomfortable.

Bottom line is we liked this property. Everything in San Francisco is outrageously expensive. For about $150 through Priceline, Hotwire, or other discount sites, you can get the room. Then, we added tax and parking and wound up paying about $220 a night.

Room Tip: Ask for a room in a quiet location away from the lobby and cars and people coming and going.
See more room tips
  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask prsmith8 about Sheraton Fisherman's Wharf Hotel
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SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review
17 February 2012
Dear Prsmith8, many thanks for the 4-star review and the detailed comments on your experience during your recent visit to our hotel. I was pleased you enjoyed our comfy new Sheraton Sweet Sleeper beds and that you rated our service 4-star as well. I'm so sorry you reacted to something in the room. I'm not sure what that could be, however we are in the process of installing new PURE hypo-alergenic rooms throughout our hotel that will be available early next month, so please feel free to contact my office prior to a return visit so I can block one of these new rooms for your arrival. Thanks again for the visit and wishing you warm regards,
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Midlothian, Texas
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“GREAT location clean and cute decor but that's really it!”
3 of 5 stars Reviewed 8 February 2012

Oh wait they serve in room Starbucks coffee that was nice! Maybe that's why the room was so high?

We stayed at this hotel Jan 28 for one night. We traveled from Dallas to Reno and drove from Reno to San Fran (great drive by the way) 4 hour drive! And we stopped in Napa Valley and Sonoma on the way... awesome views and the mountains were amazing!

HOTEL: Rooms are very small... v-e-r-y! But Clean. I thought it was decorated nicely for the space allowed. Honestly we felt like we were on a cruise ship in a cabin! That would be best way to describe the hotel/room. If you weren't planning to spend ANY time in your room this would be okay. Which we weren't but simply stating. My husband hated this hotel. Which is so odd for him. He's not a picky guy at all. I'm not sure why ... other than rooms being so tiny and especially and not worth the price. I would say if you were on a budget this would be the place to stay, but we got our room for one night for $99 on price-line. I think they run around $150 per night. This might just be the case for all of San Fran? The city is huge but jammed packed! Big time city living? I did ask at check in for a room with a view and he said there was none and didn't just mean avail. The hotel has no views at all. Which made me giggle. Its literally a block from the bay... but clearly not a sky rise hotel. Again, this was our first time to visiting San Fran. I will say the location is perfectly located in Fisherman's wharf by Pier 39 which was great for us to walk and sight see for the day. Having only being there once and just for the day I can't say much about the area ... maybe another day. Not really caring to go back though.

  • Stayed January 2012, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 3 more reviews by kmp717 for San Francisco
Ask kmp717 about Sheraton Fisherman's Wharf Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review
17 February 2012
Dear Kmp717, my thanks for taking the time to review our hotel and your travel experience. i was pleased you enjoyed our recently renovated room and hotel cleanliness and aplogize we did not have a view room available per your request. There is a city-mandated height restriction in the Fisherman's Wharf area of San Francisco so all the hotels at the Wharf are limited to 4-stories in height. It does preserve the views and residential nature of the area, but does limit views of the waterfront. I am pleased you enjoyed Pier 39 and Fisherman's Wharf and we look forward to a return visit. Thanks again and wishing you both warm regards,
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Coral Springs, Florida
Contributor
15 reviews 15 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Great location, okay hotel”
3 of 5 stars Reviewed 8 February 2012
2
people found this review helpful

Let me first start out with the good points of this hotel:
When I booked our stay, I spoke to Margarita at the front desk who was very accomodating in making my boyfriend and I enjoy our special occasion. She sent some champage and chocolate covered strawberries to warmly welcome us. THe bellmen and other front desk agents were very professional and courteoues as well so I would say the service moral is great.

Now the bad side:
We originally booked 4 nights with the Sheraton. We arrived to our room, opened the door and entered into a sauna. The 20 year old wall AC was off and the window was open creating an incredible amount of heat. There was also a water stain of some sort in the corner of the room which showed the building's age. Instead of enjoying the room and unpacking we literally left our bags and left the room. When we returned at night it was still hot! The AC was down to 60 degrees and all the AC seemed to do was create more noise. I slept maybe 4 hours on and off because of the heat and noise. I was extremely unnerved at 6am when I finally got out of bed and couldnt take any more. My boyfriend spent the previous day flying 6 hours from florida and we were still adjusting to time. The last thing we wanted to deal with were the simple things in our room to go wrong. I called the front desk and told them the situation and they were very apologetic, even asking if they could move us to a better room. I kindly rejected the offer because ALL the rooms have the same ancient AC!! If you are a light sleeper DO NOT stay here. NEXT PROBLEM: We tried their $25 per person breakfast buffet. Every single item I had that was supposed to be hot was cold. I was grossed out by the eggs, bacon, and sausage. We had our coffee, ate some toast and fruit and checked out. The front desk agent took off our breakfast due to the room inconvience which is why I would highly rate this hotel for AMAZING CUSTOMER SERVICE! I would not reccomend this hotel or come eback to it, but everyone has different needs and wants.

  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 4 more reviews by Angela C for San Francisco
Ask Angela C about Sheraton Fisherman's Wharf Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review
17 February 2012
Dear Angela C, my thanks for taking the time to review our hotel and for your kind comments on our desk agent Margarita. I was pleased Margarita was accommodating and helped you celebrate your special occasion with an arrival gift. I do apologize you encountered an issue with the AC in your room. Our weather has been quite cool, so I was surprised to hear your room was too warm, however we have adjusted the unit to insure it is in good working order. Thanks again for the kudo's on our staff customer service and we look forward to your speedy return. Safe travels and warm regards,
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1 review
1 helpful vote 1 helpful vote
“Great location to Famous Fisherman's wharf area. All attractions, city tours and many resturants in walking distance.”
5 of 5 stars Reviewed 6 February 2012 via mobile
1
person found this review helpful

This hotel is comfortable, room a good size, beds very comfy. Use AAA or CAA for upgraded room. You don't need a car for San Franscisco sites. Transit system or walking is all you need. The Open Top hop on hop off bus tour is great. The stop is just down the street. Alcatraz tour location is 10 min walk away. (book ahead on line or you may not get a ticket the day you want it) Safeway and Walgreens next door. We would happily stay here again.

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Kfkdadvisors about Sheraton Fisherman's Wharf Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review
17 February 2012
Dear Kfkdadvisors, many thanks for the across the board 5-star review! I was pleased we exceeded your expectations and that you also enjoyed your visit to all of our area attractions. Thanks again for the recommendation and we hope you will return soon. Warm regards,
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Additional Information about Sheraton Fisherman's Wharf Hotel

  • Sheraton San Francisco
  • San Francisco Sheraton
  • Sheraton Fishermans Wharf
Address: 2500 Mason Street, San Francisco, CA 94133
Price range (per night):* INR11,650 - 24,476

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