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Powell Hotel – reviews, photos

3.0 of 5
28 Cyril Magnin Street, San Francisco, CA 94102
Hotel amenities
Powell Hotel
Powell Hotel
Powell Hotel
Powell Hotel
Powell Hotel
Powell Hotel
Ranked #137 of 239 hotels in San Francisco
3.5 of 5 stars 483 Reviews
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483 reviews from our community

What travellers say about this hotel
  • Cable car(21)
  • Great location(11)
  • Union square(8)
  • Very clean(7)
  • Bart station(7)
  • First nights(4)
  • Second time(3)
  • Would definitely stay(3)
Traveller rating
    106
    174
    93
    60
    50
Only show reviews for Family (49) | Couples (119) | Business (68)
Date Rating
Stansted Mountfitchet, United Kingdom
Senior Contributor
31 reviews 31 reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
“Average Stay”
3 of 5 stars Reviewed 13 February 2012

My partner and I stayed here during a visit to San Francisco for a sight seeing weekend, the hotel was OK, amenities good and a light breakfast is certainly what you get.

The bathroom was LARGE! With some good freebie toiletries on offer, I did however struggle to get a good temperature to come out of the shower, it's either too hot or too cold, once i'd worked that out it wasn't too bad.

I would stay here again as it was close to everything that we needed and we could walk about, the only worrying thing sometimes is to hear all the noise going on outside at night, shouting, swearing, etc, This can be a little off putting and also make you wonder about going out at night!

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
1 review
“lip stick on a pig!!!”
2 of 5 stars Reviewed 6 February 2012

STAY AWAY!!!!!!!!!!!!!! Was a very LOUD location and was totally outdated. They had tried to paint but like my title says its like putting lipstick on a pig!! Total waist of cash. Find a girl/guy and stay at there place. That may be the one good thing that came of this. I am now staying at my lady friends home when ever i go there. She has now insisted. hahahaha . Thanks for that Powell!

Room Tip: go eles where
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  • Stayed December 2011, travelled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Good location.”
3 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

Stayed January 2012. Perfectly located for taking the Bart from the airport. Lobby is deceiving as it is the best part of the hotel. That said, the corridors and rooms are dated but perfectly functional - old but clean. Staff all very friendly. Wifi throughout hotel with reasonable speed. Breakfast is poor, a coffee and some not very nice pastries. There is a coffee shop in the hotel lobby that serves good coffee & snacks, but you must pay. Homeless problem outside hotel but isn't this part of SF? Cable car turns outside for easy access to Fishermans Wharf etc., easy walking distance to Union Sq, plenty of taxis just outside to get anywhere else. Summary - dated hotel in perfect location, if you are after more than that stay at the Fairmont.

  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niagara-on-the-Lake, Canada
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Location. And nothing else.”
2 of 5 stars Reviewed 28 January 2012

I stayed at the Powell while attending a conference nearby. It didn't start well. And I really don't like to complain but....

The cab driver dropped us at the Cyril Magnin entrance where we were promptly greeted not by the hotel staff, but a few homeless people asking for money and giving us a hard time. When we got inside, check in was slow. I don't think the front desk had processed our internet reservation and they had to do both rooms all over from scratch - even though we had e-mail confirmation.

The hallways weren't so bad. The building was dated, yes, but I enjoy an authentic antique feel and was looking forward to seeing my room. Unfortunately when I got there I found the carpet was terribly stained, the windows were wide open and the room was both frigid and humid (fog and rain all day...) and the bathroom had mould growing in between the tiles. I was in a suite and none of the clocks in the room had the correct time and neither remote control worked for the TV. About twenty minutes after I checked in a gentleman knocked on the door saying he had to take measurements of the room which made me slightly uncomfortable. Don't hotels have a turnaround time between 11 - 3 to take care of these things so as to not bother the guests?

I did sleep well and found the location to be a perfect base for shopping, dining and exploring (none of which I was able to do on this trip, sadly). I can tolerate a dated room, but unfortunately that along with poor housekeeping, maintenance and management will keep me from staying at The Powell when I do get to visit San Fran for pleasure.

  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Powell Hotel Management, Public Relations Manager at Powell Hotel, responded to this review
20 February 2012
Thank you for your valuable feedback. I apologize that your stay was less than satisfactory. We want to reassure you that there will be immediate inspection of each of our bedrooms to insure that our guests stay is nothing less than exceptional. We pride ourselves in providing a classic-San Francisco experience with our vintage boutique quality, without compromising our modern day necessities and updated maintenance. On the topic of maintenance we apologize for your interrupted stay. We will be discussing a more structured scheduling in our next operations meeting so that issues like this will never occur again. We hope you visit the Powell Hotel in the near future to experience our updated rooms.

Yours in Hospitality,

The Powell Hotel
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Cambridge, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Avoid. There are so much better for the price”
2 of 5 stars Reviewed 27 January 2012

A huge conference in SF forced me to the Powell in January 2012. The staff were fine, free WiFi was welcome but otherwise the hotel lacks almost everything. The location is very good at the base of the Powell/Mason cable car turntable, BART stop and the shops but that is simply not enough to bother even considering it. A room change at my request shifted me from a tiny room with a stains, miniscule bathroom and internal service channel view to a slightly larger room with stains, larger bathroom (no bath) and another service channel with loud defcating pigeons. Enough said. Oh and they have a happy hour!

  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Powell Hotel Management, Public Relations Manager at Powell Hotel, responded to this review
20 February 2012
Thank you for your valuable feedback. We apologize that your stay was less than satisfactory. We want to reassure you that there will be immediate inspection of each of our bedrooms to insure that our guests stay is nothing less than exceptional. There is no excuse for failing to upkeep each and every bathroom in the hotel. We will commence a deep cleaning of every room throughout our hotel once a week; with our routine cleaning continuing every day as usual. We pride ourselves in providing a classic-San Francisco experience with our vintage boutique quality without compromising our modern day amenities and updated maintenance. We hope you visit the Powell Hotel in the near future to experience our updated rooms for a more pleasant stay.

Yours in Hospitality,

The Powell Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Powell Hotel

  • Powell San Francisco
  • Powell Hotel San Francisco
Address: 28 Cyril Magnin Street, San Francisco, CA 94102
Price range (per night):* INR9,914 - 16,411

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