We checked in to this hotel for it's great location. Lots of teenagers running the halls and slamming doors at all hours. Rooms very small & towels not within reach of shower stall. Happy hour rates at bar not honored unless you ask & very salt bar staff. Hotel personnel very indifferent & cold. Will not stay here again.

The hotel was well located for the Fisherman's Wharf area but lacking in public areas and facilities. The menus were limited and rather expensive but there was ample choice in the neighbourhood. The concierge was very helpful and there was a free online flight check-in facility.

Clean nice rooms, excellent location! Short walk to Little Italy, Fisherman's Wharf. Good service. Didn't eat in the hotel as there are so many choices around it. Had a great time!

Stayed here for five days in August 2011 and enjoyed each one.

Staff were perfectly pleasant any time I had reason to interact. Room was spacious, enjoyed a chat with the waiter over breakfast then walked up to see the Giants play!

If you're in SF the first time, this really is the ideal base. Right beside Fishermans Wharf, you can get Pier 39 and all the touristy stuff out of your system before setting off to explore (and make sure you do). Only drawback is that it's a little pricey...