I stayed at the Taj on a business trip and found it to be mediocre compared to other hotels of similar pricing and alleged caliber. For a similar price point, I would suggest staying at the Mandarin for better ambiance, rooms, and a higher level of luxury. The rooms at the Taj Campton aren't shabby, but definitely not anything special, and somewhat of a letdown for the price you're paying compared to other hotels like the Mandarin, the W (which is actually considerably less, even, though it has more of a hip environment), etc. It's more of a Hilton level room for 1.5-2x the price.

If you're traveling and sightseeing in SF, however, the location is right off of Union Square and downtown SF, so the convenient location is something to consider.

Something to note is that if you make a reservation online, it says that deluxe rooms have a separate bath and shower. I'm a fan of this, so I reserved a deluxe room instead of a standard California king room. However, I was given a room that A. had a bath with shower together and B. was not deluxe in any way so I thought I had been given a standard room. I called about this the next day after my stay and the front desk told me that I had indeed been given a deluxe room and that I should specify next time, as though it was my problem for not specifying that I'd wanted a separate shower and bath deluxe room even though that's in the description of all deluxe rooms. It's not that it's that big of a deal, but the fact that they didn't see it as a problem to leave out details makes me wonder what else is "included" but not actually a given. Hm... Misleading?

We were recently in San Francisco celebrating my husbands birthday. I was pleasantly surprised. We upgraded from and California to the Deluxe, the room was very small but it had everything that we needed. The bed was extremely comfortable. We ask for them to change the down pillows and comforter out because I an allergic and it was done right away. The bags came within minutes of us getting to our room. We did have drinks in there bar, pricey but good service. They were always asking if we needed anything and what we did request was taken care of fast and always with a smile. All the people that we met that worked there were great we felt so welcome. The area around the hotel is great. If we come to San Francisco again we would defiantly stay there again.

Let's start with the positive:
-the location. You are literally so close to everything. The shopping, Chinatown, cable cars etc etc (although not much for restaurants in the area)
-the beds. The bedding and beds are all down feathers so it feels like you are sleeping on marshmallows.
-the robe. They let you use really plush and soft robe and slippers
-water. Sadly, I do think it's positive that they give you 2 free bottles of water everyday.
-service. The front desk was very helpful and knowledgable about any of our questions about the city.

The negative:
-the rooms. They are so so tiny. Also as far as decoration, there is really nothing too special about them except for a really nice closet area. Even the view wasn't great.
-movies. To rent a movie on the tv was $15!!!
-amenities. I just wasnt a fan of the shampoo brand etc.
-restaurant. Pretty but so expensive for how little you get. $10 for some Kashi cereal! Crazy!
-Lobby. Looks a little outdated. Although I did appreciate the fresh flowers.

Overall, I enjoyed my stay with no major complaints. But for the money, I would rather stay at the W. this hotel is lacking some thought into details.

This is a very, very nice hotel. This was my second stay at this hotel (first under current management). It is right off of union square and I was there during the holiday season. Great location. The rooms are spacious (unlike many of the other hotels in the area) and the personnel was very helpful. It is a far better experience than the major chains in the area. It is the quality that stands out. It feels like old world charm but with modern amenities.

Would definitely stay there agian.