Stayed here for a business meeting. Pros: good location, good water pressure in shower, large rooms. Cons: not enough elevators for hotel when it's full, weak wireless connection in rooms, staff attitude, food, noise level. Staff at the front desk, concierge and bell stand were friendly. However, staff that served meals during business meetings were very unhappy and surly. The food served at sit-down meals was really bad. Even served moldy butter at one of the meals. When we pointed it out to the server, she said we must have done that to the butter. Note that if you are staying here and there are events taking place in the lobby, all the noise goes directly into your room. The hotel has an atrium lobby that extends to all the floors.
Room Tip: If you have a fear of heights, get a room on a low floor. The atrium designed bothered some colleagu...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
20 February 2012
Dear Cemckeon from North Carolina:
The entire staff and I would like to thank you for sharing your feedback regarding your recent stay at the Hyatt Regency San Francisco. We appreciate your business and we are glad that our bellmen, front desk agents and concierge were friendly and hospitable during your stay. We are also delighted that you have found our hotel in a perfect location, enjoyed our showers and have found comfort with the size of our guestrooms.
Cemckeon, please accept our apologies for any disappointments during your sit-down meal. Rest assured, we have personally addressed your concerns with the appropriate staff members to maintain the standards and quality of service that we commit to providing every guest that we welcome to our hotel everyday.
If there is anything more that I can do to assist you, please do not hesitate to call me as we absolutely wish to win your confidence back to the Hyatt Regency San Francisco.
Sincerely,
Melissa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC